Solved Best/recommended practice beyond 120 users

[Matt Stephens]

I wanted to move our self-hosted instance to a 3CX hosted one but just learned about the 120 user limit. We have about 100 right now but I don't want to switch now and then hit the user limit in the near future.

So I ask, what is the best option for hosted 3CX beyond 120 users? What does 3CX support prefer if anything, and what is your preference as an admin?

 

[cobaltit]

That user limit is not a hard limit, it's more of a guideline. A lot depends on your actual usage. 120 call center users is a lot different than 120 standard office users. Call recording, transcoding, multiple queues and other higher load functions play a role as well. If you think you might be around 125-130 you'd probably be ok unless you are heavy usage. Otherwise, as long as you use any of the supported providers and install in a supported method you will be in good shape

 

[Matt Stephens]

That user limit is not a hard limit, it's more of a guideline. A lot depends on your actual usage. 120 call center users is a lot different than 120 standard office users. Call recording, transcoding, multiple queues and other higher load functions play a role as well. If you think you might be around 125-130 you'd probably be ok unless you are heavy usage. Otherwise, as long as you use any of the supported providers and install in a supported method you will be in good shape

I see, so how does the pricing work in that case? I only discovered the limit when trying to upgrade from the free instance and saw this:

 

[DimitrisL_3CX]

Hi @Matt Stephens,

As @cobaltit mentioned, this is not a hard limit.
The guidelines we give is a guarantee that you will not run into any issue.
At Hosted by 3CX solution we can offer up to 32SC at the moment.
You can always have more than one 3CX phone system and connect them , that way you will be able to have more users and SC.
Please check the documentation on how to connect the 3CX Phone systems.

 

[Matt Stephens]

Hi @Matt Stephens,

As @cobaltit mentioned, this is not a hard limit.
The guidelines we give is a guarantee that you will not run into any issue.
At Hosted by 3CX solution we can offer up to 32SC at the moment.
You can always have more than one 3CX phone system and connect them , that way you will be able to have more users and SC.
Please check the documentation on how to connect the 3CX Phone systems.

Great to hear, thank you Dimitris. We're not a call center, just a normal office so we don't even come close to the 32 SC. I think we're safe with 3CX hosting and I will proceed. If it becomes an issue in the future I'll set up a second system and connect them.

Thank you both for the advice