I'm not sure that is the best Title for this post:
Dr's office hours often vary from a schedule but, whenever "open" they want to live answer calls. When closed, they have an IVR for that. They want all their Receptionists to be able to change the Open/Closed status and the way external calls are routed from their webclient portal. I have tested one way to do this but am thinking there might be a "standard" (and easier) way and I am reinventing the wheel. How do you do this?
Dr's office hours often vary from a schedule but, whenever "open" they want to live answer calls. When closed, they have an IVR for that. They want all their Receptionists to be able to change the Open/Closed status and the way external calls are routed from their webclient portal. I have tested one way to do this but am thinking there might be a "standard" (and easier) way and I am reinventing the wheel. How do you do this?
