Bitrix - 3CX Integration problem

[Ionut.STEFAN]

Hi,

We try to integrate 3CX 16.0.612 with Bitrix CRM. We followed step by step the guide from 3CX but it's not working properly. - https://www.3cx.com/docs/bitrix24-crm-integration/
When I press the Test configuration from 3CX - CRM Integration, all works fine. The contact is created in Bitrix.
But when we try to use it with Web Client, CRM page is not opening at all. The call arrives, we answer it but Bitrix page does not popup.

We tried with the Web Client with Chrome extension installed. Also tried with Windows Client.

Any ideas?

 

[edossantos]

When you make the test from the console, you should check the Logs window to see if there is any error during contact lookup. You say that the contact is being created, but this could be due to an error during lookup.

Also, please note that the contact popup is launched by the Web Client, so you need to be using the Web Client when you receive the call, in order to see this popup.

Finally, check that you don't have an existing contact in 3CX Contacts for the same phone number, because in that case, the non-CRM contact will be taken, and this doesn't have the link. So if you have the contact in 3CX Contacts, try deleting them from the 3CX console, and try again.