Solved Blackwire 3210 answer button not working on Win client

[Aron66]

Hello everyone,

I got a new Blackwire 3210 USB A to use with the 3cx Windows client, only to find, that the answer button is non functional. It does however work with the web client.

My configuration:

3cx: 18.0 Update 2 (build 314) (most recent as of today) on Raspberry Pi
Plantonics Hub: 3.24.2, Build 36336
Blackwire 3210: Firmware: v.222
3cxPhone: ver. 6.0.26523.0

Thank you for any advice

Peter

 

[ChrisC_3CX]

If the 3CX client you're using is the one for which you mention the version number (6.0.26523.0) the please note that you're using a very old client that has been discontinued for a while now. As a matter of fact, even the newer Windows Client is now a Legacy client that's no longer going to be receiving updates:



What you should use for Plantronics headset integration is the new 3CX Desktop app:
https://www.3cx.com/blog/releases/windows-desktop-app/

 

[Aron66]

Chris,

thank you for the swift reply, and yes, I did figure it out, as soon as I read my own thread. Somehow had the wrong download link for the client

Peter

 

[ChrisC_3CX]

Brilliant! Glad to see you sorted this out!

Don't hesitate to start a new thread should anything else come up!