Solved Blf and Provate Phone book editing by User and not by Manager

[tecno]

Hello everyone, I have noticed that all configurations made directly by the user on the phone like BLF are then erased when it gets a reprovision (like if You power it off and on).

Is there a way to let the user independent on managing his own BLF and /or his own Phone book?

I thought that the user could manage by himself his own blf in the webapp but I cannot find anything.

I also noticed (but this could maybe be a different thread) that if the user inserts a voice in local phone book it is not added in his personal phone book in his 3cx webclient...


Thanks in advance

 

[YiannisH_3CX]

Hello @tecno

Please note that any manual changes on the IP phone will be overwritten when the device reprovisions as they are not part of the config file being pushed to the phone by the phone system. Currently you will need to use the 3CX client for windows to add BLF keys and personal contacts. The web client will gain BLF functionality on the next release.

 

[tecno]

So I assume that user is independent to manage his own blf buttons ONLY on the app and only the technical manager can configure Phone's BLF (Yealink in my case) by the management consolle.
Is this right?

I have set some blf on the windows app but don't see them appearing in the Yealink Phone.

Thanks @YiannisH_3CX

 

[YiannisH_3CX]

If the user adds a BLF key through the 3CX client then it should be visible under the extension settings in the management console. So the IP phone will apply the BLF key the next times it reprovisions.

 

[tecno]

Allright, SOLVED
Yes I confirm that I see them appearing in the console and then on the phone as soon it has been reprovisioned.
Thanks Yiannis

 

[YiannisH_3CX]

Glad to see the issue has been resolved.