BLF indicator forwarding

[marti-el]

Hi,

I was searching the forums for a definitive answer to my question, but i havent found one yet. so here goes:

Is it in any way possible to forward from yealink phones with the BLF indicating the status of the forwarding, eg. red for forwarding, green for not forwarding.

The point of this is: many of our customers have one separate phone for their business to controll those forwardings to their employees, which are working outside and do not have a phone in the office. So for example the ceo walks by the phone for those forwardings and can see instantly: oh, our main line is forwarded to patrick.

They would programm the DSS keys to forward to the technicians which are on duty which changes every day. Sometimes its direct forward, sometimes its forward if noone answers in the office.

Ist this possible or do i have to stick to mitel?

Thanks in advance

 

[YiannisH_3CX]

Hello @marti-el

Unfortunately this is not possible currently. There are other ways to tackle this however in 3CX. For example you can use queues and the technicians not on duty could use the forwarding rules to log in and out of the queue. A manager can also use the Web client to change the status of extensions to log people in and out of queues.

 

[marti-el]

Thanks for the quick reply.

Too bad. The workarround unfortunately will not be accepted by our customers. Is there any chance this function (which by the way is available on PBX-Systems that are 15 years old...) will be implemented in the near future?

Kind regards,