BLF Positions for Hotdesking

[thekman33]

Hi,

We have a T54W with a EXP module, and have positioned the BLFs so that the first 10 are shown on the T54W display, with the remaining BLFs showing on the EXP module.

In the extension settings, the BLFs start from 1 to 10, and then 11 to 27 are blank, with the other BLFs starting at 28.

When the extension is setup directly on the phone, this works without issue.
When the phone is setup for hotdesking and the extension logs in to the phone, the BLF spacing mentioned before is ignored and the BLFs take up positions 1 to 27 on the handset with the rest on the EXP module.

Does anyone know a way to get around this?

Thanks in advance,
Tim

 

[JohnS_3CX]

Hi Tim,

We will look further into this

 

[JohnS_3CX]

This has been noted as an issue, to be fixed in a future version.

There is no specific ETA set for for this at the moment.

 

[thekman33]

Thanks John. I will keep my customer updated.

 

[ebrowne_sts]

I ended up adding custom speed dial labelled Blank and pointing to 0 where all the blanks should be, just to get the ones I want on the sidecar.

 

[JohnS_3CX]

I'm afraid this was in the limitations all along but I had missed it.
https://www.3cx.com/docs/hot-desking/#h.5y2bkz77bpyv


There are no plans to change this behavior for now, I would recommend checking the Ideas section to see if it was already posted, and if not post it there as a request.