Solved BLF stopped working after the update to V20

[XMBC]

Hi, I have checked the forum and online, and the articles I found did not have any suggestions that worked for me, including refreshing the license (i assumed by just clicking the refresh button on the licence page).

I have 3 Yealink IP Phones that had the BLF LED status lights working fine for V18 with our SMB license, but after the upgrade to V20.0 they stopped working.

Can some one please assist getting them enabled again.

If there is anymore information needed, please let me know.

Thanks so much.

ps. I was not allowed to post in the Yealink sub forum unfortunately.

 

[JohnS_3CX]

Hi,

Can you please confirm if you have an SBC or at least router-phones acting as an SBC?

Note that in case you had provisioned them using the Local option (seen below) in V18, this is not supported and the phones need to be set up via an SBC or router-phone.

 

[XMBC]

Thanks for your quick response.

While checking this, I forgot to mention that our 3CX installation is hosted on our own server. So not in the cloud.

The BLF led lights where working before also on our local installation.

Does this make any difference to your question?

 

[XMBC]

Issue looks resolved! Thanks to your input I have reinstalled all the phones and re-added the BLF's, after this it worked again. Maybe with the upgrade something went wrong with the SBC configuration. Thanks again.

 

[fortech]

Great news XMBC. Can you tag this thread as solved? (or does a moderator do that?)
Nice to read about a happy/ resolved question.