Block WAN request for Hotdesk phone extension (hosted)

[SB_at_Complan]

We are testing a hosted 3CX system.
Phones are connecting directly to the remote system, not using SBC.

After adding and restarting a Hotdesk phone the eventlog gives this error:

EventID: 12291
Hotphone: HD00002
SIP request (REGISTER) from OurExternalIP was rejected. Reason: Block WAN requests is ON.
Message: REGISTER sip:OurHostedSystem.3cx.amsterdam:5060 SIP/2.0 Via: SIP/2.0/UDP OurExternalIP:5060;branch=z9branchnumber88 Max-Forwards: 70 Contact: <sip:HD00002@OurExternalIP:5060> To: "HD00002" <sip:[email protected]:5060> From: "HD00002" <sip:[email protected]:5060>;tag=4288559271 Call-ID: [email protected] CSeq: 2 REGISTER Expires: 120 Allow: INVITE, INFO, PRACK, ACK, BYE, CANCEL, OPTIONS, NOTIFY, REGISTER, SUBSCRIBE, REFER, PUBLISH, UPDATE, MESSAGE Proxy-Authorization: Digest username="PSMietsNHm",realm="3CXPhoneSystem",nonce="414d535965fc2e4557:89ec997de7b52d6c241b54c20a7848d7",uri="sip:OurHostedSystem.3cx.amsterdam:5060",response="1e165f71a161b6e7e65ae8223e41a8aa",algorithm=MD5 User-Agent: Yealink SIP-T46G 28.83.0.136 805ec03b1b44 Allow-Events: talk, hold, conference, refer, check-sync Mac: 80:5e:c0:3b:1b:44 Content-Length: 0


For a user I know how to unblock remote non-tunnel connections (extension, options, options) but how do I do that for a Hotdeskphone??

 

[OlegR_3CX]

@SB_at_Complan Hi there.
Hotdesking phones are only available for local use and SBC.
You won't have the option to enable STUN registration.

 

[SB_at_Complan]

@SB_at_Complan Hi there.
Hotdesking phones are only available for local use and SBC.
You won't have the option to enable STUN registration.

Thanx! That worked

 

[SB_at_Complan]

step 2.... *77*111: not a valid input? (extension exists)

 

[OlegR_3CX]

You will need to add another start sign at the end, eg : *77*111* and then call
Let me know if it works

 

[SB_at_Complan]

Now I get 'Access Denied'....

 

[OlegR_3CX]

Ensure that your voicemail is enabled for the user

 

[SB_at_Complan]

 

[OlegR_3CX]

Can you try another extension?

 

[SB_at_Complan]

Created a new extension, same error. Nothing in eventlog.

 

[OlegR_3CX]

In the User settings >> Options
Have you enabled Hotdesking option?

 

[SB_at_Complan]

ah, that was it.... thx!

 

[OlegR_3CX]

Perfect! Thank you for the feedback