Break time for Call Queue

[Ahmed Mohamed]

set break time for Call Queue or all agents

 

[AWS2P]

is it a question?
you need to set office hours and break for the week (break time need to be included in office hours range)

 

[Ahmed Mohamed]

Can you show me how as i set it already but not working

 

[Saqqara]

Check out https://www.3cx.com/3cxacademy/videos/intermediate/time-day-routing/

Use the autoswitch function on each extension

Make sure on the away status, you tick 'Log out from queues'

 

[AWS2P]

can you share a screen copy of what you've set and where?

 

[Saqqara]

Check out - https://www.3cx.com/community/threads/office-hours-for-call-queue.74550/ instead of out of hrs, use autoswitch for breaktime

 

[Ahmed Mohamed]

if any one avalible contact message me please @aws2p