- Joined
- Sep 27, 2023
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I have a system that has 3 different flows:
8am-9am: flow to a digital receptionist and then a ring group
9am-5pm: flow to a digital receptionist and then a different ring group (Office Open Hours)
5pm-8am: flow to a digital receptionist and then another different ring group (Office Closed Hours)
Currently it's using a dial plan, and I'd love to find a way to use digital receptionists to match the same call flow. The only issue is the 8am-9am flow. I know that if it was just an extension, I could use exceptions. Does anybody have a good work around so that we can have a 3rd route in addition to the Open and Closed hours? It doesn't look like the Break time can have it's own routing which is honestly a shame.
8am-9am: flow to a digital receptionist and then a ring group
9am-5pm: flow to a digital receptionist and then a different ring group (Office Open Hours)
5pm-8am: flow to a digital receptionist and then another different ring group (Office Closed Hours)
Currently it's using a dial plan, and I'd love to find a way to use digital receptionists to match the same call flow. The only issue is the 8am-9am flow. I know that if it was just an extension, I could use exceptions. Does anybody have a good work around so that we can have a 3rd route in addition to the Open and Closed hours? It doesn't look like the Break time can have it's own routing which is honestly a shame.