Break Times not working

[tim.goodacre]

Just wondering if anyone has any ideas with.

I have someone running 3cx Pro, where break times are not wokring.

I can confirm that end of work and voicemail kicks in. I have re-created the day breaks, but has made no differance.

Thanks in advance.

 

[Saqqara]

Have you configured the status 'Away' to route the calls

When break time is active, it will use 'Away' status

You can check the status of the extension, under Users highlight the extension and click on 'Status' (along the top). It should be away during the break period

 

[tim.goodacre]

It was working.

Global hours are set with office breaks

When in office hours the IVR firstly runs and then option for the call queue is given.

Usually with out of hours and break the office closed message usually kicks in.