Break Times Outside of Business Hours?

[DrainBamaged]

Can we set break times in the Extension Auto-Switch Settings section to be outside of the Office Hours? Example, If I have my office hours set from 09:00 - 17:00, can I set break times of 17:00 - 20:00?



I'm trying to set up a queue to cover a three hour period where the regular queue is shut down and on call reps cover for three hours before going into after-hours mode. This is based on this post: https://www.3cx.com/community/threads/how-to-do-summer-winter-hours.63045/ which uses break times to drive where a call goes.

Thanks.

 

[AWS2P]

If you set break hours out of office hours I think they are totally ignored, it's the same as you set nothing.

In your example at 17:00 when your 3CX autoswitch it goes in DND so break time is useless. Break time needs to be included in office hours to be able to use away status.

 

[AWS2P]

Perhaps you can try this
you can use a dummy extension, in available status, in auto switch, set available during office hours and click configure to set office hours 9h -->20h and break time 17h-->20H
during office hours you send calls to Main Q

During break time set in extension away status forwarding to Second Q

Out of office hours Status goes to DND set to forward to a Night IVR for example

 

[JohnS_3CX]

Hi,

I don't know if you are aware, but in addition to what the other members posted, you can also set multiple office hours within a day.

For example Monday can be 9:00-11:00, then 12:00-14:00, then 16:00-19:00 and can have breaks that fall within the opening hours, not outside of them.

You can also use exceptions under the extension's forwarding rules that give you additional flexibility based on time.

Using the dummy extension method along with the above options should allow you to do what you want.

 

[DrainBamaged]

Very helpful, thanks all.