Breezz / Vodafone / Ziggo platform trunks lose registration

[jmtelecom]

Hi All

after 3CX latest update to 16.06.641 on windows 10 OS every day i lose registration on the Breezz / Vodafone / Ziggo platform trunks...
are there more people having that problem?

also manual refresh registration is not working...after 10 times enable / disable change from port 5060 to auto discover suddenly it's working?

 

[Alphabetic]

Have you got any antivirus on that machine that could be affecting registration?

 

[AWS2P]

Surely same problem a lot including me have
https://www.3cx.com/community/threads/sip-trunk-not-registering-or-attempting-registration.75763/

 

[jmtelecom]

Surely same problem a lot including me have
https://www.3cx.com/community/threads/sip-trunk-not-registering-or-attempting-registration.75763/

yep seams the same problem!! but only on windows OS systems....

 

[jmtelecom]

Surely same problem a lot including me have
https://www.3cx.com/community/threads/sip-trunk-not-registering-or-attempting-registration.75763/

no there isnt anti virus on the system....

 

[AWS2P]

yep seams the same problem!! but only on windows OS systems....

Yes, this problem is related only on windows PBXs

 

[JohnS_3CX]

@jmtelecom begin a capture on the machine, and restart the SIP service. The capture should give us some valuable information as to what happens (DNS resolution and then registration attempts)

 

[jmtelecom]

@jmtelecom begin a capture on the machine, and restart the SIP service. The capture should give us some valuable information as to what happens (DNS resolution and then registration attempts)

Hi John_S3CX i will do tomorrow when office is closed!

 

[JohnS_3CX]

Hi all,

We released an update which should resolve an issue with DNS resolution that can affect registration:
https://www.3cx.com/blog/releases/v16-update-6a/

Please check it out and confirm whether it resolved the issues you were facing or not.