BRIA transfer to voicemail

[bsabat]

Hi,

I use Bria for outlook on my pc.
no problems to answer or call or connect to my voicemailbox.
The problem is just if i want to transfer an incoming call to the voicemail system, then the caller is asked to enter an extension id and password.
If i use 3cx voip phone then it works.
looking at the log i can't really see the difference :

18:52:34.849 Call::Terminate [CM503008]: Call(191): Call is terminated
18:52:34.756 Call::Terminate [CM503008]: Call(191): Call is terminated
18:52:34.724 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for DID:Bertrand Sabat forwards to DN:1277
18:52:34.724 LineCfg::getInboundTarget [CM503009]: DID rule (Bertrand Sabat) is applied to call from sip:[email protected]:5060 to 8077
18:52:34.724 LineCfg::getInboundTarget Looking for inbound target: called=8077; caller=0130811212
18:52:22.662 CallLeg:nConfirmed Session 202616 of leg C:191.1 is confirmed
18:52:22.583 CallCtrl:nLegConnected [CM503007]: Call(191): Device joined: sip:[email protected]:40600;rinstance=dd3e861c8d50ce13
18:52:22.583 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for DID:Bertrand Sabat forwards to DN:1277
18:52:22.583 LineCfg::getInboundTarget [CM503009]: DID rule (Bertrand Sabat) is applied to call from sip:[email protected]:5060 to 8077
18:52:22.583 LineCfg::getInboundTarget Looking for inbound target: called=8077; caller=0130811212
18:52:22.537 CallCtrl:nLegConnected [CM503007]: Call(191): Device joined: sip:[email protected]:5060
18:52:22.537 MediaServerReporting::SetRemoteParty [MS210005] C:191.1:Answer provided. Connection(proxy mode):10.9.1.174:7342(7343)
18:52:22.537 MediaServerReporting::SetRemoteParty [MS210001] C:191.3:Answer received. RTP connection: 127.0.0.1:40652(40653)
18:52:22.537 CallLeg::setRemoteSdp Remote SDP is set for legC:191.3
18:52:22.537 Extension:rintEndpointInfo [CM505001]: Ext.9999: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX MakeCall helper] Transport: [sip:127.0.0.1:5060]
18:52:22.537 CallCtrl:nAnsweredCall [CM503002]: Call(191): Alerting sip:[email protected]:40600;rinstance=dd3e861c8d50ce13
18:52:22.037 CallLeg:nFailure [CM503003]: Call(191): Call to sip:[email protected] has failed; Cause: 302 Moved Temporarily; from IP:10.9.49.193:2962
18:52:22.037 MediaServerReporting::SetRemoteParty [MS210004] C:191.3:Offer provided. Connection(proxy mode): 127.0.0.1:7346(7347)
18:52:21.990 CallLeg::addRedirection [CM503004]: Call(191): Calling: Ext:Ext.9999
18:52:21.990 CallLeg::addRedirection [CM503006]: Call(191): Diverted to: [sip:[email protected]]
18:52:18.786 Extension:rintEndpointInfo [CM505001]: Ext.1277: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CP PAO 2.0.2.196] Transport: [sip:10.9.1.174:5060]
18:52:18.786 CallCtrl:nAnsweredCall [CM503002]: Call(191): Alerting sip:[email protected]:2962;rinstance=3c2f1a4fc2706231
18:52:18.646 MediaServerReporting::SetRemoteParty [MS210006] C:191.2:Offer provided. Connection(by pass mode): 10.9.1.137:5164(5165)
18:52:18.615 CallCtrl:nSelectRouteReq [CM503004]: Call(191): Calling: Ext:Ext.1277@[Dev:sip:[email protected]:2962;rinstance=3c2f1a4fc2706231]
18:52:18.615 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060]
18:52:18.599 MediaServerReporting::SetRemoteParty [MS210000] C:191.1:Offer received. RTP connection: 10.9.1.137:5164(5165)
18:52:18.599 CallLeg::setRemoteSdp Remote SDP is set for legC:191.1
18:52:18.599 Line:rintEndpointInfo [CM505002]: Gateway:[RETFRSO_PATTON2] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4960 4E30V MxSF v3.2.8.45 00a0ba0392CF R4.2 2008-07-11 H323 RBS SIP] Transport: [sip:10.9.1.174:5060]
18:52:18.599 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for DID:Bertrand Sabat forwards to DN:1277
18:52:18.599 LineCfg::getInboundTarget [CM503009]: DID rule (Bertrand Sabat) is applied to call from sip:[email protected]:5060 to 8077
18:52:18.583 LineCfg::getInboundTarget Looking for inbound target: called=8077; caller=0130811212
18:52:18.521 CallCtrl:nIncomingCall [CM503001]: Call(191): Incoming call from 0130811212@(Ln.10005@RETFRSO_PATTON2) to [sip:[email protected]:5060]
18:52:18.521 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for DID:Bertrand Sabat forwards to DN:1277
18:52:18.521 LineCfg::getInboundTarget [CM503009]: DID rule (Bertrand Sabat) is applied to call from sip:[email protected]:5060 to 8077
18:52:18.521 LineCfg::getInboundTarget Looking for inbound target: called=8077; caller=0130811212
18:52:18.490 CallLeg:nNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 10.9.1.137:5060;branch=z9hG4bK7a8bf296b
Max-Forwards: 70
Route: [sip:10.9.1.174;lr]
Contact: [sip:[email protected]:5060]
To: [sip:[email protected]]
From: [sip:[email protected]];tag=880c6a67d3e8398
Call-ID: [email protected]
CSeq: 411508856 INVITE
Proxy-Authorization: Digest response="784f34f274781cb54352b41ef14c1913",username="10005",realm="3CXPhoneSystem",nonce="12896297538:582a9882595c38040792cc6fcc2f0104",algorithm=MD5,uri="sip:[email protected]"
Supported: timer, replaces
User-Agent: Patton SN4960 4E30V MxSF v3.2.8.45 00a0ba0392CF R4.2 2008-07-11 H323 RBS SIP
Content-Length: 0
Remote-Party-ID: [sip:[email protected]];party=called

18:52:14.068 Call::Terminate [CM503008]: Call(190): Call is terminated
18:52:13.974 Call::Terminate [CM503008]: Call(190): Call is terminated
18:52:13.943 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for DID:Bertrand Sabat forwards to DN:1277
18:52:13.943 LineCfg::getInboundTarget [CM503009]: DID rule (Bertrand Sabat) is applied to call from sip:[email protected]:5060 to 8077
18:52:13.927 LineCfg::getInboundTarget Looking for inbound target: called=8077; caller=0130811212
18:52:03.864 ExtnCfg::updateContact [CM504002]: Ext.1277: a contact is unregistered. Contact(s): [sip:[email protected]:2962;rinstance=3c2f1a4fc2706231/1277]
18:51:37.395 CallLeg:nConfirmed Session 202583 of leg C:190.1 is confirmed
18:51:37.348 CallCtrl:nLegConnected [CM503007]: Call(190): Device joined: sip:[email protected]:40600;rinstance=dd3e861c8d50ce13
18:51:37.348 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for DID:Bertrand Sabat forwards to DN:1277
18:51:37.348 LineCfg::getInboundTarget [CM503009]: DID rule (Bertrand Sabat) is applied to call from sip:[email protected]:5060 to 8077
18:51:37.332 LineCfg::getInboundTarget Looking for inbound target: called=8077; caller=0130811212
18:51:37.285 CallCtrl:nLegConnected [CM503007]: Call(190): Device joined: sip:[email protected]:5060
18:51:37.285 MediaServerReporting::SetRemoteParty [MS210005] C:190.1:Answer provided. Connection(proxy mode):10.9.1.174:7334(7335)
18:51:37.285 MediaServerReporting::SetRemoteParty [MS210001] C:190.4:Answer received. RTP connection: 127.0.0.1:40650(40651)
18:51:37.285 CallLeg::setRemoteSdp Remote SDP is set for legC:190.4
18:51:37.285 Extension:rintEndpointInfo [CM505001]: Ext.9999: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX MakeCall helper] Transport: [sip:127.0.0.1:5060]
18:51:37.285 CallCtrl:nAnsweredCall [CM503002]: Call(190): Alerting sip:[email protected]:40600;rinstance=dd3e861c8d50ce13
18:51:36.832 CallLeg:nFailure [CM503003]: Call(190): Call to sip:[email protected]:5060 has failed; Cause: 302 Moved Temporarily; from IP:10.9.49.193:5070
18:51:36.832 MediaServerReporting::SetRemoteParty [MS210004] C:190.4:Offer provided. Connection(proxy mode): 127.0.0.1:7340(7341)
18:51:36.785 CallLeg::addRedirection [CM503004]: Call(190): Calling: Ext:Ext.9999
18:51:36.739 CallLeg::addRedirection [CM503006]: Call(190): Diverted to: [sip:[email protected]:5060;user=vmail]
18:51:34.660 Extension:rintEndpointInfo [CM505001]: Ext.1277: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX_VoIP_Client] Transport: [sip:10.9.1.174:5060]
18:51:34.660 CallCtrl:nAnsweredCall [CM503002]: Call(190): Alerting sip:[email protected]:5070;rinstance=84040e65ba6f223b
18:51:34.254 Extension:rintEndpointInfo [CM505001]: Ext.1277: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CP PAO 2.0.2.196] Transport: [sip:10.9.1.174:5060]
18:51:34.254 CallCtrl:nAnsweredCall [CM503002]: Call(190): Alerting sip:[email protected]:2962;rinstance=3c2f1a4fc2706231
18:51:34.192 MediaServerReporting::SetRemoteParty [MS210006] C:190.3:Offer provided. Connection(by pass mode): 10.9.1.137:5162(5163)
18:51:34.160 MediaServerReporting::SetRemoteParty [MS210006] C:190.2:Offer provided. Connection(by pass mode): 10.9.1.137:5162(5163)
18:51:34.113 CallCtrl:nSelectRouteReq [CM503004]: Call(190): Calling: Shared:Ext.1277@[Dev:sip:[email protected]:2962;rinstance=3c2f1a4fc2706231, Dev:sip:[email protected]:5070;rinstance=84040e65ba6f223b]
18:51:34.113 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060]
18:51:34.113 MediaServerReporting::SetRemoteParty [MS210000] C:190.1:Offer received. RTP connection: 10.9.1.137:5162(5163)
18:51:34.113 CallLeg::setRemoteSdp Remote SDP is set for legC:190.1
18:51:34.113 Line:rintEndpointInfo [CM505002]: Gateway:[RETFRSO_PATTON2] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4960 4E30V MxSF v3.2.8.45 00a0ba0392CF R4.2 2008-07-11 H323 RBS SIP] Transport: [sip:10.9.1.174:5060]
18:51:34.113 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for DID:Bertrand Sabat forwards to DN:1277
18:51:34.113 LineCfg::getInboundTarget [CM503009]: DID rule (Bertrand Sabat) is applied to call from sip:[email protected]:5060 to 8077
18:51:34.098 LineCfg::getInboundTarget Looking for inbound target: called=8077; caller=0130811212
18:51:34.020 CallCtrl:nIncomingCall [CM503001]: Call(190): Incoming call from 0130811212@(Ln.10005@RETFRSO_PATTON2) to [sip:[email protected]:5060]
18:51:34.020 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for DID:Bertrand Sabat forwards to DN:1277
18:51:34.020 LineCfg::getInboundTarget [CM503009]: DID rule (Bertrand Sabat) is applied to call from sip:[email protected]:5060 to 8077
18:51:34.020 LineCfg::getInboundTarget Looking for inbound target: called=8077; caller=0130811212
18:51:33.988 CallLeg:nNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 10.9.1.137:5060;branch=z9hG4bK62df43170
Max-Forwards: 70
Route: [sip:10.9.1.174;lr]
Contact: [sip:[email protected]:5060]
To: [sip:[email protected]]
From: [sip:[email protected]];tag=37181c22e9ed898
Call-ID: [email protected]
CSeq: 864088430 INVITE
Proxy-Authorization: Digest response="9d6a6a6bea36a21689fc41bf7cff9bae",username="10005",realm="3CXPhoneSystem",nonce="12896297493:330a566f95e399727057535f1b455745",algorithm=MD5,uri="sip:[email protected]"
Supported: timer, replaces
User-Agent: Patton SN4960 4E30V MxSF v3.2.8.45 00a0ba0392CF R4.2 2008-07-11 H323 RBS SIP
Content-Length: 0
Remote-Party-ID: [sip:[email protected]];party=called

The oldest incoming is transfered without any problem.
The last one is reaching a message "please enter your extension id"

Br
Bertrand

 

[bsabat]

Hi,

no replies so far.
my question is hard or stupid ?
anyway i couldn't see this parameter in the setup documentation for x-lite or bria....

br
Bertrand

 

[igor.snezhko]

To transfer to your voicemail in Bria you need to use 3CX dialcode *4. I.E. if your Extension is 200, you should call to *4200 to leave a message "for yourself". See the picture.

 

[archie]

Note, that *4 dialcode is disabled in free version. Though, to check your voicemails, better call to '999', it's free version feature

 

[bsabat]

Hi,

I have a 3cx phone system with a license.
I tried your setting *41277 (as my phone id is 1277 in my system) and it doesn't work both from Bria for outlook or X-lite

Best regards

Bertrand