- Joined
- Sep 5, 2022
- Messages
- 8
- Reaction score
- 1
Hi
So I have 2 sites
Site A, Site B
Site a main number 0800 40 282 with an IVR for different options, option 1 than you get transferred to SITE B
Our main number is on site A—This is the main bridge
Site b is speciality division, so it's a slave bridge.
The problem is our call flow is on site A
So when a costumer calls the main number the call goes to site A, then they choose option 1 on the IVR for speciality division, so they will get transferred to site B.
But we see the caller ID of the main number and not the original caller.
How can I fix this?
So I have 2 sites
Site A, Site B
Site a main number 0800 40 282 with an IVR for different options, option 1 than you get transferred to SITE B
Our main number is on site A—This is the main bridge
Site b is speciality division, so it's a slave bridge.
The problem is our call flow is on site A
So when a costumer calls the main number the call goes to site A, then they choose option 1 on the IVR for speciality division, so they will get transferred to site B.
But we see the caller ID of the main number and not the original caller.
How can I fix this?
