Bridge will only work if virtual extension no. is identical

[Raf Wenger]

Couple of days ago, I've upgraded both out main and branch office to v10 (leap of faith!).
After that, the bridge between the two office wasn't registering anymore.

I delete the bridge on both PBX, created new ones, in different mode. It made no difference.
Then I contacted 3CX support and within a couple of hours the solution came back.

The Virtual Extension No. MUST be the SAME.

Even though the latest 3CX Phone System Admin guide doesn't mention it:

2. Enter a name for the bridge and assign a virtual extension number. A bridge must be assigned a
virtual extension number so it can be addressed by the phone system. Accept the default or
choose another extension that is free.

It is sad that something that trivial isn't documented properly, because now the first impression my users have of the new version is that there was a problem with it. And god knows how hard it is to change a first impression.

Just though I post this if it can help others in the same situation.
Cheers
Raf

 

[eagle2]

Re: Bridge will only work if virtual extension no. is identi

I agree generally -- it would be better if the admin guide is more detailed / advanced in explaining settings, etc. The current level is more or less an executive summary for experienced VoIP engineers. Being professional and successful in installing and supporting 3CX means finding and reading all how-to posts, browsing the forums, etc. -- the know-how is not concentrated in one or few sources.

 

[leejor]

Re: Bridge will only work if virtual extension no. is identi

Interesting...I've been using a bridge, installed in version 9, that migrated to 10, in both PBX's. This is using different Virtual Extension numbers in each board, with no problems. (so far)