BT Business SETUP HELP Please.

[jamieshankland]

I posted in another topic with no success, and the title of the topic was wrongly named so I hope you guys dont mind me posting again so people can correctly read the topic and might encourage more people to send me a message.

Here is the list of settings BT supplied me with.

http://api.home/voipsetup.api?SIPTransportProtocol=UDP
SIPTransportPort=5060
SIPRegistrarAddress=bmnhb-03.bt.com
SIPRegistrarPort=5060
SIPOutboundProxyAddress=www.bbvservice-560345.bt.com
SIPOutboundProxyPort=5060
SIPProxyAddress=bmnhb-03.bt.com
SIPProxyPort=5060
SIPPhoneNumber1=0560*******
SIPCallerName1=
SIPUsername1=05603******
SIPPassword1=*******************

Here is the details I recieved from bt... currently I have the phone working via my bt router (that they provided me) you plug the phone in the back of the router and thats it your connected.

So I installed the 3CX software on my pc and I went to VOIP setup

In the
SIP Server hostname or IP box I put bmnhb-03.bt.com port 5060
Outbound proxy I put http://www.bbvservice-560345.bt.com port 5060

External Phone number I put my telephone number 01382-123456(for example)
Authentication Password i put the password provided by BT

so after I done all that I clicked on save.

Now for the log that I am getting.

3:57:50.921 [CM504001]: Ext.IVRForward: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=b0acdf6a515c9f51/IVRForward]
13:57:50.921 [CM504001]: Ext.EndCall: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=73ff3ba8c6342288/EndCall]
13:57:50.905 [CM504001]: Ext.800: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=4f26f6639d335e84/800]
13:57:50.889 [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:[email protected]:40600;rinstance=d6aff72036195431/999]
13:57:50.827 [EC100007]: External application is connected: application:user-d1d5bfd410:0/InterfaceWindows local:127.0.0.1:5482 remote:127.0.0.1:1203
13:57:38.639 [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=279450fe761e4c9f/*1]
13:57:38.639 [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=d24be6fb99a10cf6/*0]
13:57:38.624 [CM504001]: Ext.*777: new contact is registered. Contact(s): [sip:*[email protected]:40000;rinstance=67ff0827c68102c6/*777]
13:57:38.483 [CM504004]: Registration succeeded for: 10000@BT BUSINESS
13:57:36.217 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone
13:57:35.749 [CM504003]: Sent registration request for 10000@BT BUSINESS
13:57:33.421 IP(s) added:[192.168.1.121]
13:57:30.624 [EC200006]: Conference server is connected: application:user-d1d5bfd410:0/3CXConferenceRoom local:127.0.0.1:5482 remote:127.0.0.1:1199
13:57:30.186 [CM504004]: Registration succeeded for: 10000@BT BUSINESS
13:57:29.999 [EC200004]: IVR server is connected: application:user-d1d5bfd410:0/IVRServer local:127.0.0.1:5482 remote:127.0.0.1:1197
13:57:28.858 [EC200002]: Media server is connected: application:user-d1d5bfd410:0/MediaServer local:127.0.0.1:5482 remote:127.0.0.1:1196
13:57:28.155 [EC200005]: Parking Orbit server is connected: application:user-d1d5bfd410:0/3CXParkOrbit local:127.0.0.1:5482 remote:127.0.0.1:1195
13:57:27.796 [EC100007]: External application is connected: application:user-d1d5bfd410:0/QueueManager local:127.0.0.1:5482 remote:127.0.0.1:1194
13:57:27.280 [CM504003]: Sent registration request for 10000@BT BUSINESS
13:57:24.639 [CM506002]: Resolved SIP external IPort (86.143.203.249:5060) on Transport 192.168.1.121:5060
13:57:24.467 [CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 96.9.132.83:3478 over Transport 192.168.1.121:5060
13:57:23.342 Failed to obtain short path name for [C:\Documents and Settings\All Users\Application Data\3CX\Bin\Cert]
13:57:23.342 [CM501006]: Default Local IP address: [192.168.1.121]
13:57:23.342 [CM501002]: Version: 9.0.15776.0
13:57:23.342 [CM501007]: *** Started Calls Controller thread ***
13:57:23.342 [CM501001]: Start 3CX PhoneSystem Call Manager
13:57:22.999 [EC200001]: Configuration server is connected: application:user-d1d5bfd410:5485/DBProvider local:127.0.0.1:1191 remote:127.0.0.1:5485
13:57:22.874 [CM501010]: License Info: Load Failed

 

[willow]

so what is the issue. it appears that the sip trunk is regestering as by the 10000@bt line. I don't think that you will be able to use the analog terminal in there router and the PBX at the same time though.

 

[jamieshankland]

The problem is when you phone the number it wont work.

I can try another router on it to see if that works.

Is the phone registering though??

 

[davidbenwell]

if you have the BT Home Hub and Hub Phone, you wont be able to get the Hub phone to work with 3CX, you can get BT to work on 3CX, but you will need to use another IP Phone.