Solved Bug: Private Phonebook

[timmbo]

Hi,

i try to explain it in English.

I have set on my Sip-Trunk on Inbound-Paramters
"CallerName" caller's name (default: From->display name) = From: DisplayName
wich is a normal because the From-Field is defined as Name<Number@host>

So if a incoming Call comes and the Number from the Caller is in my Private Phonebook, the Name is not shown in the Calling List, only Numbers will be seen.
Solong the Call is active, the Name is shown in the Webclient also on the phone, but after the Call, on the Webclient only i will see numbers.

In the Company Phonebook it works all fine.


Bye
Timm

 

[YiannisH_3CX]

Hello @timmbo

Can you please let us know of the version of the PBX you are running? You can see the exact build number on the Dashboard under the Information column.

 

[timmbo]

Hi,

yes sure
15.5.10244.4
Is ServicePack 4

Bye
Timm

 

[leejor]

Does your service provider send a name?

So if a incoming Call comes and the Number from the Caller is in my Private Phonebook, the Name is not shown in the Calling List, only Numbers will be seen.

What type of device is this on? Does the number stored locally , on the device, have a name attached? If so, that name is not shown when a match is done to the number?

 

[YiannisH_3CX]

Also can you tell me in what fields the name of the contact is saved?

 

[timmbo]

Hi,

i use different Provider, one send in the NameField nothing, one sends there the Number.
But like i said, if i use the Company Phonebook it works, but this i can´t use anymore because on the DSGVO which starts on May 25, because, some Important People have a external Phone on my 3CX connected and they see my Company Phonebook. The best would be i can disable per Checkbox on every extension to send the Company Phonebook to those Extension which are using by people which are not an employee. The numbers are stored locally on the PBX.

Question2:
Sometimes in the Name and Surname Fields, sometimes only in the CompanyName Field.

The Problem is i must use my Private Phonebook, then nobody besides me see my Company Phonebook, so i can add Phones, which i can make Crypted Call to my Taxman or some Customers which i make sometimes Calls with duration about 1Hour. So i think a VoIP System is for that kind of using made.

Bye
Timm

 

[YiannisH_3CX]

I have tried to replicate the issue but the call log is correct after the call is made. There was an issue like the one you are describing in the web client when it was releases but it was fixed a couple of service packs ago. Make sure that everything is updated and try again.





Its the same case with the windows client

 

[Stefan Löwe]

Hi,

i use different Provider, one send in the NameField nothing, one sends there the Number.
But like i said, if i use the Company Phonebook it works, but this i can´t use anymore because on the DSGVO which starts on May 25, because, some Important People have a external Phone on my 3CX connected and they see my Company Phonebook. The best would be i can disable per Checkbox on every extension to send the Company Phonebook to those Extension which are using by people which are not an employee. The numbers are stored locally on the PBX.

Quick and dirty and not supported by 3CX: Use custom templates for external phones where remote-phonebook is disabled. Example for yealink: features.remote_phonebook.enable = 0

Yes, it's a pitty ...

Stefan

 

[timmbo]

Hi,

the PBX ist uptodate ServicePack4.
What is your setting at SIP-Trunk Incoming Rule?
I use the SIP-Standard:
"CallerName" caller's name (default: From->display name) = From: DisplayName

Some uses the 3CX App, can i also switch it off?


Bye
Timm

 

[YiannisH_3CX]

Since the PBX displays the correct name during the call (this is what i understood from your description) then is it able to match the number with the contact.
Your issue as i understand it is that it does not display the contact name in the call log after the call is completed,correct?

Do you mean that the personals contact name is not visible in the call log of the PBX?

 

[Stefan Löwe]

Some uses the 3CX App, can i also switch it off?

No way. 3CX App and 3CXPhone Client are using different way for phonebook download, not provisioning like deskphones.

Maybe some hardcore firewalling could reach this, but that's nothing you really want to do.

Stefan

 

[timmbo]

Hi,

is not so easy to explain in English, because it is a complicate thing.
Yes, you understand right.
In the round Field it shows the Initials from the user, but it not schows the Name of it.
It shows only this Kopfnummer:069918282xxx 069918282xxx

The last digits i x tit.

In the Round Field it shows MM, those are the initials from the Caller.
But don´t checked if it is only on missed Calls.

Bye
Timm

 

[timmbo]

Hi Stefan,

yeah that´s right.
But the best thing is, to make a checkbox "Company Phonebook not sending to the Client"
So everything goes fine.

Bye
Timm