Bug - Yealink Always Forward breaks hunt group

[tim942]

All,

I just found a bug where using the always forward feature on the Yealink phone overrides a hunt group and sends it to the voicemail of the forward. I would have expected that the hunt group process would see the "Cause: 302 Moved Temporarily/INVITE" message and move on to the next but apparently not.

This is on the new v14.

 

[Pierre_3CX]

Hi there,
Yes that is correct, forwarding should be implemented on the extensions forwarding rules and profile switched when necessary from a BLF for example, rather than using 302 redirections from the phone.

 

[tim942]

We're coming from an antique Nortel system where my users are used to doing everything at the phone level, so I will work on the BLF option. This would not be a real issue, but one phone will have multiple accounts, the transfer button on the phone seemed like a good chance.