Bulk archive

[spf]

Is there a way to archive all closed chats? More than 2 thousand conversations have gathered, and I want to put things in order in one click.

After chat termination (have no collected phone number even chat session), need time to open every single closed chat to move in archive)

 

[NickD_3CX]

Hi!

There isn't a one-click option for Archiving chats, but there is the "Auto-clean" option you could enable, which is found in the Management Console --> Reporting --> Chat Logs --> Settings:

 

[spf]

Hi!

There isn't a one-click option for Archiving chats, but there is the "Auto-clean" option you could enable, which is found in the Management Console --> Reporting --> Chat Logs --> Settings:

Thanks! Not expected, better than no other solution.

Can I ask other question?

Search field in Chat section search only within name of customer.

Any chance to find in chat conversation (content)?

 

[NickD_3CX]

Any chance to find in chat conversation (content)?

Currently from the WebClient the Search bar searches what you said, the name or number, it does not search the content.

If you go into the Management Console --> Reporting --> Chat Logs, here if you expand a conversation, then you can search within a conversation.

 

[spf]

Currently from the WebClient the Search bar searches what you said, the name or number, it does not search the content.

If you go into the Management Console --> Reporting --> Chat Logs, here if you expand a conversation, then you can search within a conversation.

Tried, unfortunately the search does not work. Search only among Client names