Bulk Import CSV Can you Append?

[bgthoele]

Hi All,
I'm trying to append a number of my extensions with Outbound Caller IDs to complete a migration. Can you append an extension with the bulk import? I think the answer is No, but I wanted to confirm.

I saw this article. https://www.3cx.com/docs/bulk-extension-import/ and the statement at the bottom under Notes "Rows describing existing 3CX extensions are skipped. "

When I tried to import one row to an existing extension I received the following error.

"
Import complete. Warning: not all rows were imported.
The list below contains the rows that were not imported with the column header that caused the import to fail:

2 (Number)
"
Is there a way to mass update my extensions with Outbound Caller IDs?

 

[YiannisH_3CX]

Hello @bgthoele

Unfortunately the answer is no. After an extension is created you cannot update it by importing a csv file. The system will see that the extension exists and will skip it entirely.
You will need to manually update them.

 

[bgthoele]

Thank you @YiannisH_3CX for that confirmation. Your KB article did state that but I just wanted to make sure before applying manual labor. That is unless there is any other way to bring in a list of DIDs.

 

[Alphabetic]

You could export your extensions, delete them all, update the outboundcallerid column in the CSV and import them back in possibly?

 

[bgthoele]

I like it @kieferschild These are new extensions in the implementation stage so they should not have a lot of voicemails or user attachment for that matter. We gave the users a week to try them out before we cut over the DIDs.