Busy outbound calls

[ShadowXK]

Call or Registration to 120*******@(Ln.10000@Amazon Chime Voice Connector) has failed.***.***.***.*** replied: 403 Forbidden; from IP:***.***.***.***:5060
SIP Server ID: 12294 03/02/2022 5:21:37 PM
i used the rules from YouTube video 3CX Quick Start Guide - Outbound Rules

i tried to make a test call from the moble app to a home line trying from both wifi and cell services calls are both busy and don't know what to do about this as inbound calls are working fine

Any help to figure this problem out would be appreciated

 

[cobaltit]

Following the guide for setting up Amazon trunks would be a good first step:

https://www.3cx.com/docs/amazon-chime-voice-connector-sip-trunk/

 

[ShadowXK]

i am pretty sure i set up amazon sip trunks correctly though if it wasn't able to do outbound calls why can i still get inbound calls? or are they different?

 

[YiannisH_3CX]

All numbers dialed towards Amazon Chime should be in E164 format (+1234567890) so make sure that you are dialing numbers in the correct format.
Also your DIDs should be added in the PBX using the same number format.
For emergency numbers there is a dedicated PBX section you might want to use to add your emergency numbers.
https://www.3cx.com/docs/manual/pbx-management/#h.xlymaj9vrxlx