Busy Status When receiving calls but available

[HIS-Nhenry]

Good morning all,

We are 3cx cloud hosted version 20 and for some reason whenever people are calling my extension it sends them straight to voicemail despite my status being available. I have changed my status to DND and back to available. Didn't solve it. I don't have anything scheduled on my calendar all morning so my status should be available. Internal and external calls go straight to voicemail. My chrome browser, windows app, company team status, and mobile phone all show I am available but yet I cant receive any calls.

I have turned on verbose mode tested this and then turned it back to low and have downloaded the support Zip. If anyone could tell me what file I need to sift through to figure out what the issue is I would appreciate it.

Does anyone know what the heck is going on?

 

[Alphabetic]

Have you checked your forwarding rules?

 

[HIS-Nhenry]

They are default. Same as other users in my organization.

 

[Alphabetic]

Whats under the exceptions page?

 

[HIS-Nhenry]

Its blank, no exceptions entered. I confirmed all my call forwarding are setup exactly like another user who i made an internal test call to and it went through. Both external calls to my DID, and internal calls both show unanswered, busy forwarded to vmail in the call log but my status was available all day yesterday and today. (i noticed it yesterday)

 

[Alphabetic]

If you check call log what does it say? what is your ext registered against?

 

[HIS-Nhenry]

 

[Alphabetic]

What is ext 120 registered on?

 

[HIS-Nhenry]

Registered on Yealink T48G, Chrome Web Browser, Mobile app (iphone 15), and Windows app. All show my status as available.

 

[Alphabetic]

I wonder if the yealink is doing it.. Can you turn off the Yealink and try again?

 

[HIS-Nhenry]

Rebooted yealink. Still occurring. I appreciate your assistance thus far.

 

[Alphabetic]

no, turn off the yealink

 

[HIS-Nhenry]

Okay I have unplugged the Yealink phone. Same thing. Missed call when I call from my cell phone to my DID.

 

[Alphabetic]

Lets ignore DID for now.

Focus on ext to ext

 

[HIS-Nhenry]

Okay So i have 3cx pulled up in Chrome, and had an internal user call me. I see the status immediately changed to Red (busy/DND) then flash back to available once the user terminated the call (not leaving me a voicemail.)

 

[Alphabetic]

Okay So i have 3cx pulled up in Chrome, and had an internal user call me. I see the status immediately changed to Red (busy/DND) then flash back to available once the user terminated the call (not leaving me a voicemail.)

the status will turn when being called

you should turn up logging to verbose and reproduce the issue.

 

[HIS-Nhenry]

Already did that. I have downloaded the support zip file. Im just not sure what file I should be looking at to see where the issue lies.

 

[Alphabetic]

https://www.3cx.com/docs/3cx-log-viewer/

 

[HIS-Nhenry]

Apparently the dial code *60 was able to fix this. Found on this forum post.
https://www.3cx.com/community/threa...can-only-be-disabled-with-60-dial-code.62613/