Urgent: All Users Disconnected from Hosted 3CX System

[simolo]

We are experiencing a critical issue with our hosted 3CX system. All of our home-office agents are simultaneously receiving "Disconnected. Reconnecting..." errors and cannot access the web interface (e.g.,

Although the system status appears as "Active" (Aktiv) in our customer portal, the backend services or tunnel seem to be completely unresponsive for all use We are unable to log in to the admin account, and for this reason, we cannot restart it.

 

[TheodorosG_3CX]

Can you please check again and let us know?

 

[simolo]

Can you please check again and let us know?

the problem persists

 

[simolo]

 

[TheodorosG_3CX]

Let us check and get back.

 

[simolo]

Let us check and get back.

Thank you. I’m waiting; we haven’t been able to log into the system since yesterday, and our work has been seriously disrupted.

 

[TheodorosG_3CX]

Can you please check again now?

 

[simolo]

Can you please check again now?

Can I find out why this happened? We haven't been able to work since yesterday, and it's caused us quite a bit of damage. How is it that we couldn't reach anyone over the weekend? Everything is working now. Thank you..