Button to switch specific trunk from Digital Receptionist to ring group and back.

[GWA]

3CX Version: 18.0 Update 2
Server: Debian 10
Hosted on Azure VM
Phone in question are both Windows client and mobile clients
Trunk: Ixica canada
Firewall checker: green check
No custom templates.

We have a client that has 5 different sip trunks going to 5 different digital receptionists.

They have asked to have a way to manually switch the Digital Receptionist off and begin ringing to a ring group for one specific trunk.

Is there a way for this system to support this option?

 

[VasilisV_3CX]

Hi @GWA,

You could do this by configuring a Dummy Extension

The Dummy can have the Available status set to forward the calls to the IVR, while it's "Away" status can be configured to forward the calls to the Ring Group.

As a manager, you can change the Dummy Extension's status as you need.

 

[GWA]

Thanks, I will try this option.

 

[VasilisV_3CX]

Sure thing @GWA, let me know if you have any problems along the way.