Call Appointment

[alpertekinalp]

Hi.

I wonder if there a call appointment feature in Elastix. I am aware of that when you create an event you can set call reminder. But what I want is, say, I called someone X and he/she said "I am not suitable and call me at 11:00am tomorrow". So I create an appointment and when the time come system will call the X again and connect the call to me.

Is this scenario or something similar available with Elastix?

Best regards.

 

[Bob1]

alpertekinalp,

Just racked the brain for solutions to what you describe and no, nothing that I can think of.

Might be worth adding to the bugs.elastix.org as a feature request. Don't expect immediate action, but worth adding.

Most of the mechanics (e.g. code) is in Elastix, so I can't see it being a major issue to be added to the Agenda application.

It basically adds the functionality of Agenda and the click to dial functionality from the Telephone Directory.

The only concerns I would have is

1) What if you are not at your desk - the client would be confused going to voicemail or worst still going to a ring group (if you use follow me's)

2) If you are on another call, you are trying to wrap up, the called client is on the other end wondering why you have called them or believe it to be rude as you are not valuing their time...

Maybe another thought is to send you and email with a click to dial link in it at the appointed time, serves the same purpose, allows you more control....

Anyhow just some thoughts....


Regards

Bob

 

[alpertekinalp]

Hi. Thanks for your reply.

I just noticed that in agent console when there is an active call
at the bottom of page there is an button "Schedule Call" or similar.
You can schedule a call. That do what I need.

Best regards.