Shared park, light indication not working as expected.

[rmcley01]

Hi everyone,

I’m experiencing an issue with the Shared Park feature. The button works perfectly when I press it, but there is no light indication at all.

The light does not indicate when a call is parked, and it also remains off when there are no calls parked.

Has anyone else experienced this issue or know how to resolve it?

 

[Colorado VoIP]

is this on a desk phone? i've never heard of that issue.

 

[rmcley01]

Yes, this issue is occurring on a desk phone, specifically a Yealink T53W. The Shared Park button functions correctly; however, there is no light indication to show whether a call is parked.

 

[Colorado VoIP]

interesting. if it's not too much hassle try factory resetting it. never once seen that behavior on a t53 unless maybe the LED is dead on that button??

 

[rmcley01]

I’ve already tried factory resetting, but the issue still persists. The LED's seem to be working properly.

 

[Colorado VoIP]

very interesting. i'm at a loss because i've never seen that before.

 

[SteveITS]

Is it a router phone, or connected through an SBC? If the latter restart that.

 

[CentrexJ]

are you using the stock 3cx template? Is the firmware running latest version?

 

[JohnS_3CX]

Hi,

Straight to the point:

1. Remove BLFs and only leave the shared parking provisioned.
2. Login to the phone and disable account 1
3. Start PCAP on the phone, then go enable account 1
4. After 30 sec. elapsed, stop pcap and inspect it.



You see here a subscribe to SP1, with a 200 OK.
It was followed by a notify with the SP1 state that calls are terminated (ie. its idle)
The LED is lit on my phone as a result.

See what you get instead compared to mine and we take it from there.
Also check if ALL your phones SP1 is not lit, not just this one phone.