Call connection quality report

[adam5000]

Is this bugged?

I can't see any information on the extension.

Does it support desk phones or only Web clients and the smartphone app?

 

[JohnS_3CX]

Hi,

This is shown when you have a scenario with two phones behind the same SBC and 3CX cannot analyze the call quality because RTP is directly exchanged between the phones. If however one of the two endpoints has PBX Delivers Audio / Recordings enabled we can then generate a report since we get to analyze the RTP stream quality.


Furthermore, we will improve this message in our next release:

 

[adam5000]

Hey,

Just to provide further insight,
This user doesn't have 2 desk phones and there are extensions with the same issue with this feature

 

[JohnS_3CX]

This user doesn't have 2 desk phones and there are extensions with the same issue with this feature

That doesn't tell us much, what's your scenario? Two users behind the same SBC like I mentioned?

 

[adam5000]

Sorry my mistake