Call Control API

[Goga]

I have 3 question regarding Call Control API and how can I retrieve following information using Call Control API :

1) I want to retrieve agent status in queue i.e Logged in or Logged out
2) Agent or user status when set Away, DND, Lunch, bussiness trip .
3) how can I retrieve from information or differentiate whether whether specific extension is User or Agent of any queue.

 

[Andreas Paradisiotis]

Hello Goga

Follow the instructions of this document https://www.3cx.com/blog/docs/call-control-api/

When you download 3CX API Documentation Package in this path OMSamples\Samples you will find a lot of examples.

Thanks

 

[Hardik Soni]

Hello i downloaded both
Hello i want to do incomming call automatic transfer to extension in my 3cx using c# and im using 3cx v15
,on your sit i got two link to implement 3cx in C# link
1.https://www.3cx.com/call-center/crm-integration/
which is (ClientSide)
2.https://www.3cx.com/blog/docs/call-control-api/
which is (server side)
in which link can i use to transfer incomming call to extension from server ??
can you help me

 

[Hardik Soni]

using CallTriggercmd.exe i implemented in c# and i copy 3 file which u mansion in this "https://www.3cx.com/call-center/crm-integration/ " this link
i applied command link -cmd makecall:202 but still did't work
can you please me?