call deflection

[danfoster]

Hi,

We've played around with 3cx and I've been impressed so far. However a feature that seems to be lacking is call deflection on ISDN. (Perhaps this is down to my lack of understanding and maybe 3cx doesn't need to support it but ISDN hardware does). Call deflection is something we use heavily on our current ISDN PBX to bounce calls to certain DDIs back out to people's mobiles when they're out of the office.

Just wondered if this was something that was possible but perhaps not obvious?

Thanks,
Dan

 

[William400]

Hi

You can do this from the extension options.

You can set something like;

On busy forward to external number OR On no answer after specific timeout forward to external number OR if unregistered forward to outside number. If fact you can use them in combination with each other.

Very Important is that when setting the outside number you you enter <dialprefix><external number>