Call details no longer show up in Q-Manager

[Chad Adamson]

On 3CX version 16 call details no longer show up in the 3CX windows client Q-Manager when someone is leaving a voicemail. The status shows up while they are inbound and connecting to the queue but once the call hits the voicemail for the extension the call disappears from the Q-Manager. The call still showed up in the manager on the previous version when someone was leaving a voicemail.

 

[JohnS_3CX]

Hi Chad,

Does the extension you are using to view the Q-Manager belong to the same Group as the extension which owns the destination voicemail box and have the options enabled for:

• Can see group members
• Can see group calls

Similarly, does the extension which owns the destination voicemail box have the options enabled for:

• Show presence to group members
• Show calls to group members

 

[Chad Adamson]

Yes. All manager rights are enabled on the extension. The voicemail box is on the same extension that is on the 3CX windows app. One other thing is that we are not getting voicemail notifications on the 3CX android app. We did before upgrading to version 16 from 15.

 

[Chad Adamson]

Does "Publish group information to all members" need to be enabled on the group rights?

 

[iversion-Support]

Yes, you need to enable publish group information to all members if you want the none group members to see the presence information. Without ticking this only the extensions member of the same group can see presence. I am not sure if you add the extension to group mean voice mail of that extension is also member of the group. I have seen funny things happen with presence if the Publish Group information to all members is unticked.

Just tick it and give it a go.