Call Distribution Reports

[single]

Any ideas why my Call Distribution Reports are only generating report data from late November 2025 to the present, eventhough when I run Call Log reports my data reports are from Feb. 2025. When I run the Distibution Reprt all other months from last year are "0"

 

[Charles_3CX]

When did you update the system to v20 update 6, please?

 

[single]

Although I dont have specific dates all final update are usually installed within a week of their release

 

[paulodagraca]

Hello single,

The database with call information did change in the v20 update 6 as mentioned.
Call data is now found in the new database, in your case: from late November 2025 to the present

Paulo

 

[single]

so, basically, there is no longer any way to retrieve that data report beyond November, eventhouh all of the individual call log data is still there?

 

[Charles_3CX]

Since these new reports were added in u6, they can only report on calls placed after the update; they did not exist before u6.

 

[Voiceking.be]

Maybe it's a "Max row" limit, the limit from exports changed (I think with v20) to 20.000 rows. It doesn't matter if you see the data on 3CX, once you export, your limit is 20.000 rows. You can change it under parameters, search for "REPORT_ROW_LIMIT".

Maybe that helps.

 

[single]

understood. Thanks