Call Diversion and how to setup

[Keaters]

Hello,

I have a Client who is looking to be able to divert incoming calls to their general mailbox at a different extension, but only when she is on another call. She is looking for the feature in the Web Client. Is this possible?

Right now I have all external calls that come in while she is on another call, will go to the general mailbox after the 16 second ring time, but she does not want that.

 

[JohnS_3CX]

Hi @Keaters

Go to Extensions in the MC and edit the extension
Go to Available Status under forwarding rules
Disable Accept multiple calls
Set the time to 1 second
Set the If I am busy or my phone is unregistered, forward calls to: Forward to Extension's voicemail -> Destination that you want