Call drop when transferred to another ext.

[t.aylesworth]

90% of calls are fine but the other 10% get dropped when being transferred to and ext. the logs state cause: bye from the pbx. we have fusion as our sip provider a sonicwall tz 215 and 3cx software installed on win server 2008 R2 i will include the log from 3cx software on this call from a caller that tried 3 time


13-Feb-2015 14:02:29.035 [CM503007]: Call(C:4345): Extn:222 has joined, contact <sip:[email protected]:5062>
13-Feb-2015 14:02:29.033 L:4345.3[Extn] has joined to L:4345.1[Line:10000<<4056823460]
13-Feb-2015 14:01:49.161 Leg L:4344.3[Extn] is terminated: Cause: BYE from PBX
13-Feb-2015 14:01:23.794 [CM503007]: Call(C:4344): Extn:222 has joined, contact <sip:[email protected]:5062>
13-Feb-2015 14:01:23.792 L:4344.3[Extn] has joined to L:4344.1[Line:10000<<4056823460]
13-Feb-2015 13:59:57.624 Leg L:4343.1[Extn] is terminated: Cause: CANCEL from 10.10.10.217:5062
13-Feb-2015 13:59:40.802 [CM503025]: Call(C:4343): Calling T:Extn:225@[Dev:sip:[email protected]:5062] for L:4343.1[Extn]
13-Feb-2015 13:59:40.752 [CM503027]: Call(C:4343): From: Extn:222 ("Diana)" <sip:[email protected]:5060>) to T:Extn:225@[Dev:sip:[email protected]:5062]
13-Feb-2015 13:59:40.752 [CM503004]: Call(C:4343): Route 1: from L:4343.1[Extn] to T:Extn:225@[Dev:sip:[email protected]:5062]
13-Feb-2015 13:59:40.750 [CM503001]: Call(C:4343): Incoming call from Extn:222 to <sip:[email protected]:5060>
13-Feb-2015 13:59:35.747 Leg L:4342.3[Extn] is terminated: Cause: BYE from PBX
13-Feb-2015 13:59:17.893 [CM503007]: Call(C:4342): Extn:222 has joined, contact <sip:[email protected]:5062>
13-Feb-2015 13:59:17.892 L:4342.3[Extn] has joined to L:4342.1[Line:10000<<4056823460]

 

[craigreilly]

Because this is in the Phone Forum - I assume this happens only when transferring calls from 3cxPhone for Windows?
Is it in CTI Mode or Phone mode?

Verbose logs would make this easier to see what is going on. The log you posted doesn't show us much information.

What is the IP of the server?

 

[t.aylesworth]

yes its is. the ip is 10.10.10.114 for the server it is yealink phones tg-42 and 46 here is verbose and this should be a good capture cause this is another call drop a couple times.. sorry I dont know how to tell what mode its in. also its mentioned port 5062 i do know that in my sonic wall thats not fowarded could that be it..


16-Feb-2015 14:16:55.952 L:4518.2[Extn]: Terminating targets, reason:
16-Feb-2015 14:16:55.952 Leg L:4518.2[Extn] is terminated: Cause: BYE from PBX
16-Feb-2015 14:16:55.952 Terminated from <sip:[email protected]>;tag=3155288348 to "Sales 1 "<sip:[email protected]:5060>;tag=8666660c; reason: LocalBye
16-Feb-2015 14:16:55.952 L:4518.2[Extn] Sending: OnSendReq Send Req BYE from 0.0.0.0:0 tid=3615cd62e51f3a7c Call-ID=NmI3OWVhOWQzZDliNzY3YTIyYTBjYWFhMzhkYTQ5ZDM.:
BYE sip:[email protected]:5062 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-3615cd62e51f3a7c-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]>;tag=3155288348
From: "Sales 1 (Ray) Koga"<sip:[email protected]:5060>;tag=8666660c
Call-ID: NmI3OWVhOWQzZDliNzY3YTIyYTBjYWFhMzhkYTQ5ZDM.
CSeq: 2 BYE
Content-Length: 0
16-Feb-2015 14:16:55.952 SendMsg from "Sales 1 (Ray) "<sip:[email protected]:5060>;tag=8666660c to <sip:[email protected]>;tag=3155288348
16-Feb-2015 14:16:55.952 [CM503008]: Call(C:4518): Call is terminated
16-Feb-2015 14:16:55.952 L:4518.2[Extn]: Terminating targets, reason: SIP ;cause=200 ;text="Call terminated on user request"
16-Feb-2015 14:16:55.951 Blocking refers for the Call(C:4518)
16-Feb-2015 14:16:55.951 Call(C:4518) is terminated
16-Feb-2015 14:16:55.951 L:4518.1[Extn]: Terminating targets, reason: SIP ;cause=200 ;text="User hangup"
16-Feb-2015 14:16:55.951 Leg L:4518.1[Extn] is terminated: Cause: BYE from 192.168.1.141:5062
16-Feb-2015 14:16:55.949 L:4518.1[Extn] got Terminated Recv Req BYE from 192.168.1.141:5062 tid=493869005 [email protected]:
BYE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 192.168.1.141:5062;branch=z9hG4bK493869005
Max-Forwards: 70
Contact: <sip:[email protected]:5062>
To: <sip:[email protected]>;tag=7764fd52
From: "Sales 1 (Ray) "<sip:[email protected]>;tag=2223523625