Call drops immediately after transfer

[sanyaolu]

Does any on have a solution to Call drops immediately after transfer. The big picture is that i use the Digital Receptionist / Auto attendant to farward calls to an extension. That extension is configured to forward to my cell if it is unregistered. It workes okay however as soon as the call is transfered to my cell phone and i pick it the call drops within like 2 secs.

I guess it has to do with blind or monitor transfer. Can someone help ?

Adeolu

 

[sanyaolu]

The config for extension 1010 is as follows;

The log is as follows

Time Function Message 
20:18:28.328 Call::Terminate [CM503008]: Call(21): Call is terminated 
20:18:28.031 Call::Terminate [CM503008]: Call(21): Call is terminated 
20:18:27.875 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:10002 forwards to DN:8501 
20:17:55.156 Call::Terminate [CM503008]: Call(23): Call is terminated 
20:17:54.921 Call::RouteFailed [CM503015]: Call(23): Attempt to reach [sip:[email protected]:5060] failed. Reason: Not Registered 
20:17:54.812 Call::RouteFailed [CM503015]: Call(23): Attempt to reach [sip:[email protected]:5060] failed. Reason: Not Registered 
20:17:54.812 CallCtrl::onSelectRouteReq [CM503016]: Call(23): Target is not registered: HuntGrp8001:1010Ext.1010 
20:17:54.781 CallCtrl::onSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060] 
20:17:54.562 CallCtrl::onIncomingCall [CM503001]: Call(23): Incoming call from Ext.8501 to [sip:[email protected]:5060] 
20:17:54.531 CallLeg::onNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 127.0.0.1:40600;branch=z9hG4bK-d8754z-43055813cd3fb008-1---d8754z-;rport=40600
Max-Forwards: 70
Contact: [sip:[email protected]:40600]
To: [sip:[email protected]:5060]
From: "905515xxxx"[sip:[email protected]:5060];tag=6628f977
Call-ID: MzhmZWNkN2FlODQxZWRjMjI4MjQyZjQ1ZjllMGYwYzg.
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO
Proxy-Authorization: Digest username="8501",realm="3CXPhoneSystem",nonce="12858653874:1a423d95131ecfb6f3f57a1963bc36dc",uri="sip:[email protected]:5060",response="e271c9fd7829a32f3e8dd59c0b720114",algorithm=MD5
Supported: replaces
User-Agent: 3CX IVR
Content-Length: 0

 

[archie]

Calls from ring group to extensions ARE NOT forwarded on ANY CONDITIONS!

I suppose we need to state it somewhere on the first page of user's manual with capital letters...

 

[sanyaolu]

Thanks Archie for the info. However i did not see it in the manual...... Is it something you guys are considering adding in future ?

Now the issue remains even when an outside caller calls the 3CX PBX Digital Receptionist / Auto attendant which forward calls to an internal extension and the call dropps immediately after the transfer. What is your view on this ? Please see logs below.

18:10:33.875	Call::Terminate	[CM503008]: Call(47): Call is terminated	   
18:10:33.671	Call::Terminate	[CM503008]: Call(47): Call is terminated	   
18:10:32.171	Call::Terminate	[CM503008]: Call(49): Call is terminated	   
18:10:31.937	Call::Terminate	[CM503008]: Call(49): Call is terminated	   
18:10:31.828	LineCfg::getInboundTarget	[CM503012]: Inbound office hours' rule for LN:10002 forwards to DN:8501	   
18:10:31.593	MediaServerReporting::SetRemoteParty	[MS210002] C:48.1:Offer provided. Connection(transcoding mode): 64.228.219.126:9010(9011)	   
18:10:30.937	MediaServerReporting::SetRemoteParty	[MS210001] C:49.2:Answer received. RTP connection: 172.26.1.4:5004(5005)	   
18:10:30.921	CallLeg::setRemoteSdp	Remote SDP is set for legC:49.2	   
18:10:30.546	Call::Terminate	[CM503008]: Call(48): Call is terminated	   
18:10:30.062	MediaServerReporting::SetRemoteParty	[MS210002] C:49.2:Offer provided. Connection(transcoding mode): 172.26.1.2:7118(7119)	   
18:10:30.062	Call::Terminate	[CM503008]: Call(48): Call is terminated	   
18:10:30.046	LineCfg::getInboundTarget	[CM503012]: Inbound office hours' rule for LN:10002 forwards to DN:8501	   
18:10:29.812	LineCfg::getInboundTarget	[CM503012]: Inbound office hours' rule for LN:10002 forwards to DN:8501	   
18:10:29.765	CallLeg::onRefer	Relpaces: ZTQ5ZTdlNTUxMWZmNzc3Y2I4ODc0MDhlN2RmMDUwNmM.;to-tag=cf3ea360;from-tag=113b860f	   
18:10:29.765	CallLeg::onRefer	Refer: from="9055555555"[sip:[email protected]:5060];tag=7c29d564; to=[sip:[email protected]:5060];tag=28281264; RefTo="9055555555"[sip:[email protected]:5060?Replaces=ZTQ5ZTdlNTUxMWZmNzc3Y2I4ODc0MDhlN2RmMDUwNmM.%3Bto-tag%3Dcf3ea360%3Bfrom-tag%3D113b860f];tag=cf3ea360	   
18:10:29.687	CallLeg::onConfirmed	Session 3420 of leg C:49.1 is confirmed	   
18:10:29.531	CallCtrl::onLegConnected	[CM503007]: Call(49): Device joined: sip:[email protected]:5060;transport=udp	   
18:10:29.484	MediaServerReporting::SetRemoteParty	[MS210001] C:49.2:Answer received. RTP connection: 172.26.1.4:5004(5005)	   
18:10:29.484	CallLeg::setRemoteSdp	Remote SDP is set for legC:49.2	   
18:10:24.265	Extension::printEndpointInfo	[CM505001]: Ext.1002: Device info: Device Identified: [Man: GrandStream;Mod: GXP-2000;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2000 1.1.6.16] Transport: [sip:172.26.1.2:5060]	   
18:10:24.265	CallCtrl::onAnsweredCall	[CM503002]: Call(49): Alerting sip:[email protected]:5060;transport=udp	   
18:10:24.031	MediaServerReporting::SetRemoteParty	[MS210002] C:49.2:Offer provided. Connection(transcoding mode): 172.26.1.2:7118(7119)	   
18:10:23.718	CallCtrl::onSelectRouteReq	[CM503004]: Call(49): Calling: Ext:Ext.1002@[Dev:sip:[email protected]:5060;transport=udp]	   
18:10:23.718	CallCtrl::onSelectRouteReq	[CM503010]: Making route(s) to [sip:[email protected]:5060]	   
18:10:23.515	CallCtrl::onIncomingCall	[CM503001]: Call(49): Incoming call from Ext.8501 to [sip:[email protected]:5060]	   
18:10:23.500	CallLeg::onNewCall	[CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 127.0.0.1:40600;branch=z9hG4bK-d8754z-5d2a89753e798873-1---d8754z-;rport=40600
Max-Forwards: 70
Contact: [sip:[email protected]:40600]
To: [sip:[email protected]:5060]
From: "9055555555"[sip:[email protected]:5060];tag=7c29d564
Call-ID: MzVhYzE3Mjg4YTllMWEzY2UxMDJmNTFjMzFkMWQ5NWY.
CSeq: 2 INVITE
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO
Proxy-Authorization: Digest username="8501",realm="3CXPhoneSystem",nonce="12858732623:eb25cdb0801a5d97bb277f97fe276297",uri="sip:[email protected]:5060",response="5031d74c603624503ae79b71b111024f",algorithm=MD5
Supported: replaces
User-Agent: 3CX IVR
Content-Length: 0

	   
18:10:05.843	CallLeg::onConfirmed	Session 3414 of leg C:48.1 is confirmed	   
18:10:05.484	CallCtrl::onLegConnected	[CM503007]: Call(48): Device joined: sip:[email protected]:40600;rinstance=342b6d7fef162657	   
18:10:05.484	LineCfg::getInboundTarget	[CM503012]: Inbound office hours' rule for LN:10002 forwards to DN:8501	   
18:10:05.359	CallCtrl::onLegConnected	[CM503007]: Call(48): Device joined: sip:[email protected]:5060	   
18:10:05.359	MediaServerReporting::SetRemoteParty	[MS210003] C:48.1:Answer provided. Connection(transcoding mode):64.228.219.126:9010(9011)	   
18:10:05.359	MediaServerReporting::SetRemoteParty	[MS210001] C:48.2:Answer received. RTP connection: 127.0.0.1:40642(40643)	   
18:10:05.328	CallLeg::setRemoteSdp	Remote SDP is set for legC:48.2	   
18:10:05.265	Extension::printEndpointInfo	[CM505001]: Ext.8501: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] Transport: [sip:127.0.0.1:5060]	   
18:10:05.265	CallCtrl::onAnsweredCall	[CM503002]: Call(48): Alerting sip:[email protected]:40600;rinstance=342b6d7fef162657	   
18:10:04.703	MediaServerReporting::SetRemoteParty	[MS210002] C:48.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7116(7117)	   
18:10:04.281	CallCtrl::onSelectRouteReq	[CM503004]: Call(48): Calling: Ext:Ext.8501@[Dev:sip:[email protected]:40600;rinstance=342b6d7fef162657]	   
18:10:04.265	CallCtrl::onSelectRouteReq	[CM503010]: Making route(s) to [sip:[email protected]:5060]	   
18:10:04.265	MediaServerReporting::SetRemoteParty	[MS210000] C:48.1:Offer received. RTP connection: 194.120.0.10:11782(11783)	   
18:10:04.265	CallLeg::setRemoteSdp	Remote SDP is set for legC:48.1	   
18:10:04.265	Line::printEndpointInfo	[CM505003]: Provider:[CECMISS01VoIPCheap] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [(Very nice Sip Registrar/Proxy Server)] Transport: [sip:172.26.1.2:5060]	   
18:10:04.265	LineCfg::getInboundTarget	[CM503012]: Inbound office hours' rule for LN:10002 forwards to DN:8501	   
18:10:04.031	CallCtrl::onIncomingCall	[CM503001]: Call(48): Incoming call from 9055555555@(Ln.10002@CECMISS01VoIPCheap) to [sip:[email protected]:5060]	   
18:10:03.750	LineCfg::getInboundTarget	[CM503012]: Inbound office hours' rule for LN:10002 forwards to DN:8501	   
18:10:03.625	CallLeg::onNewCall	[CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:5060;rinstance=8a388e5cec44e020 SIP/2.0
Via: SIP/2.0/UDP 194.221.62.198:5060;branch=z9hG4bK4f4f5f9400654bdd9afcfc6a5e528a06
Contact: [sip:[email protected]:5060]
To: [sip:[email protected]:5060]
From: "9055555555"[sip:[email protected]:5060];tag=cf1710accf2b10ac485f92b42b271
Call-ID: [email protected]
CSeq: 4 INVITE
Allow: ACKBYE, CANCEL, INVITE, REGISTER, OPTIONS, INFO, MESSAGE
User-Agent: (Very nice Sip Registrar/Proxy Server)
Content-Length: 0

	   
18:09:59.187	CallCtrl::onLegConnected	[CM503007]: Call(47): Device joined: sip:[email protected]:5061	   
18:09:59.109	CallLeg::onConfirmed	Session 3408 of leg C:47.1 is confirmed	   
18:09:59.015	CallCtrl::onLegConnected	[CM503007]: Call(47): Device joined: sip:[email protected]:5060	   
18:09:58.937	MediaServerReporting::SetRemoteParty	[MS210007] C:47.1:Answer provided. Connection(by pass mode): 172.26.1.3:16454(16455)	   
18:09:58.921	MediaServerReporting::SetRemoteParty	[MS210001] C:47.2:Answer received. RTP connection: 172.26.1.3:16454(16455)	   
18:09:58.796	Line::printEndpointInfo	[CM505002]: Gateway:[VoiceCheap01] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA3102-3.3.6(GW)] Transport: [sip:172.26.1.2:5060]	   
18:09:58.796	CallCtrl::onAnsweredCall	[CM503002]: Call(47): Alerting sip:[email protected]:5061	   
18:09:58.781	CallLeg::setRemoteSdp	Remote SDP is set for legC:47.2	   
18:09:58.625	CallCtrl::onSelectRouteReq	[CM503004]: Call(47): Calling: VoIPline:0012888888888@(Ln.10000@VoiceCheap)@[Dev:sip:[email protected]:5060]	   
18:09:58.609	MediaServerReporting::SetRemoteParty	[MS210006] C:47.2:Offer provided. Connection(by pass mode): 172.26.1.3:16452(16453)	   
18:09:58.375	MediaServerReporting::SetRemoteParty	[MS210000] C:47.1:Offer received. RTP connection: 172.26.1.3:16452(16453)	   
18:09:58.312	CallCtrl::onSelectRouteReq	[CM503004]: Call(47): Calling: PSTNline:2888888888@(Ln.10001@VoiceCheap01)@[Dev:sip:[email protected]:5061]	   
18:09:58.296	CallCtrl::onSelectRouteReq	[CM503010]: Making route(s) to [sip:[email protected]]	   
18:09:58.187	CallLeg::setRemoteSdp	Remote SDP is set for legC:47.1	   
18:09:58.187	Extension::printEndpointInfo	[CM505001]: Ext.1001: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA3102-3.3.6(GW)] Transport: [sip:172.26.1.2:5060]	   
18:09:58.000	CallCtrl::onIncomingCall	[CM503001]: Call(47): Incoming call from Ext.1001 to [sip:[email protected]]	   
18:09:57.812	CallLeg::onNewCall	[CM500002]: Info on incoming INVITE:
INVITE sip:[email protected] SIP/2.0
Via: SIP/2.0/UDP 172.26.1.3:5060;branch=z9hG4bK-89ebbe5
Max-Forwards: 70
Contact: "Ade"[sip:[email protected]:5060]
To: [sip:[email protected]]
From: "Ade"[sip:[email protected]];tag=decff86a6b647045o0
Call-ID: [email protected]
CSeq: 102 INVITE
Expires: 240
Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
Proxy-Authorization: Digest username="1001",realm="3CXPhoneSystem",nonce="12858732597:3dbff09325d05dd2ba1f2397ef9206b2",uri="sip:[email protected]",algorithm=MD5,response="de4e94a5ff496b353b4e25f58ce3057a"
Supported: x-sipura
User-Agent: Linksys/SPA3102-3.3.6(GW)
Content-Length: 0
Remote-Party-ID: Ade [sip:[email protected]];screen=yes;party=calling

 

[archie]

Try to untick "support re-invite's" for your provider.

 

[sanyaolu]

Hi Archi,

I did untick "support re-invite's" for provider. Not did it only solve the call from Cell phone via 3CX PBX Digital Receptionist / Auto attendant to an internal extension. It also resolves my inertial problem.

Now A PSTN phone can call my 3CX PBX Digital Receptionist / Auto attendant which forward calls to an internal "unregistered" extension which then forwards it out to a cell phone(PSTN) and the connection established with out dropping off like before.

Adeolu