Call duration limit

[benjamin.hagemeister@orga]

Hello,

we have observed that calls are automatically closed after 2 hours. I've already found this link: https://www.3cx.com/blog/docs/calls-end-after-3-hours/ and tried to change the parameter MAXCALLDURATION, but we don't have 'Advanced' in our settings. The UI seems to be changed after the blog-post was written. Can anyone tell me where to find this parameter?

Regards
Benjamin Hagemeister

 

[complex1]

Go to "Settings > Parameters > Parameter Settings" and search for "MAXCALLDURATION"

 

[Alphabetic]

settings > parameter...

look harder.

 

[benjamin.hagemeister@orga]

I'm probably in the wrong web-ui. I don't have Parameter under Settings. There is stuff like Network, Email, Security, but no Parameter.

 

[Alphabetic]

Is this a 3cx hosted PBX installed using PBX Express? If this is the case then these options are not available in Settings. Fax Server should be there though.

 

[benjamin.hagemeister@orga]

I'm not sure if it was installed using PBX Express, but it is a hosted solution. Fax Server is there.

 

[Alphabetic]

Youll have to move it off to a local install or your own hosted solution to get those menus.

 

[benjamin.hagemeister@orga]

Thanks for the explanation!
I assume that there is no other way to configure the call duration in the 3cx hosted version?

 

[Alphabetic]

I'm not sure. I'm going to say no but hopefully @JohnS_3CX can confirm