Solved Call Flow Control how to ?

[WifxMain]

Hello !

A customer asks me for a button on his phone (Yealink) to have a different call flow according to his wishes.

Example:
I have an incoming route for an external number that goes on IVR A
When the customer presses a button on his phone (BLF), the LED changes from green to red and then the routing should be done to IVR B.

With other products than 3CX, I can do it easily, but I can't find the right way with 3CX.

How to do it ?

 

[Evolute IT]

Use an extension and statuses. You're not gonna get the BLF light but you can get a dot on the Webclient.

 

[WifxMain]

Use an extension and statuses. You're not gonna get the BLF light but you can get a dot on the Webclient.

ok, but how to do it ? The client doesn't have a computer or cell phone?
Just desk phones.

 

[JosIPVG]

You could program a second deskphone for the user with the dummy extension and use Feature Acces Codes to switch between states to alter the routing of the incoming number.

 

[ChrisC_3CX]

You could do something like:

1. Create a dummy/routing extension. Lets say Extension A.
2. Edit the extension Away and DND profile statuses.
3. Set the Away profile status for destination A and the DND profile status for destination B.
4. Now, set your Inbound Rule to route calls to Extension A instead of the normal routing so that depending on what profile status Extension A is in the call will be routed differently.
5. From the extension on your IP Phone you can now access the special/voicemail menu (999 or 666) and change extension's A status. Dial 999/666,, press # , enter extension number, enter VM Pin, press 9 for options and then 1 to change profile status.

 

[WifxMain]

You could do something like:

1. Create a dummy/routing extension. Lets say Extension A.
2. Edit the extension Away and DND profile statuses.
3. Set the Away profile status for destination A and the DND profile status for destination B.
4. Now, set your Inbound Rule to route calls to Extension A instead of the normal routing so that depending on what profile status Extension A is in the call will be routed differently.
5. From the extension on your IP Phone you can now access the special/voicemail menu (999 or 666) and change extension's A status. Dial 999/666,, press # , enter extension number, enter VM Pin, press 9 for options and then 1 to change profile status.

Yup ! It work that way ! Thank you !!

 

[ChrisC_3CX]

You're very welcome!

Do let us know if you need anything else!