Solved Call Flow Designer - Webhook

[Dan - EAC]

Hi.

I've been looking at Webhook options for 3CX for one of our customers. Looking around people seem to mention installing something on the 3CX machine and using a 3rd party service like creomate.. so I thought how hard can it be.

The idea is:

Caller calls in and hits the IVR
One of the prompts will be dedicated to the webhook.. lets say 8.
When caller presses 8 - they will be greeted with a prompt to say their call will be handled over whatsApp
The number will be recorded and forwarded onto a 3rd party tool.. AI flow handler - After this point its not my problem!

Anywho, I believe I've done the hard part and designed this in CFD.. which testing with a test webhook site seems to work

The script in question performs by..

* Playing the custom prompt
* Captures the caller's number
* Sends that information via a HTTP POST to the destination URL
* Ends call



My only silly question is.. how do I prepend a static 0 or +44 before the number being captured as the numbers show like the screenshot above.

 

[paulodagraca]

Hello Dan - EAC,

I would guess that you can add this in the HTTP POST message:



Just concatenate the +44 before the number, when sending the information.

Paulo

 

[Dan - EAC]

Aha this is what I was trying but not to worry I've found my error...

So.. ahem.
When using the site webhook.site to test this works. The output format has JSON ticked.



Unticking this showed my missing digit!

Appreciate the response.