Call Flow Help

[jaraxle]

Hello everyone! I need some guidance for a current setup that was ported over to 3CX. The client is a taxi business and for the dispatch they have two extensions, they are both on a ring group right now and when one extension is currently on a call and another call comes in the client wants the extension to still ring rather than just send the call to the available extension in the group. They get a lot of calls and being able to see that another call is pending/waiting is crucial for them. What would be the best way to accommodate this? I also looked at setting up call queues and the behavior is still the same, it tries to be smart and does not ring extensions that are already on a call.

Thanks in advance for all the inputs!

 

[TheodorosG_3CX]

Note that the option "Accept Multiple calls" under the extension forwarding rules apply only when the calls are routed directly to the extension. This of course is not the case for the call queue as when there is a call in the queue it will keep polling only the available agents. Keep in mind though that in V20 this will not be the case as you now will have the option to allow the queue to ring agents even if they are on a call: