Call flow with multiple date and time scenarios - enterprise annual v18

[T.S]

Hello,

We are using an enterprise hosted subscription via 3cx partner.

I have a call flow configured with below timings and need to additional timings for date range and for a specific month, not sure how to append it with current timings:

Current timings and later:
M-F: 8:30 to 17:00
Sat : NA
Sun: NA

Xmas week timings: 25th to 31st
M-F: 8:00 to 18:00
Sat : NA
Sun: NA

Jan 2024 timings:
M-F: 8:00 to 18:00
Sat : 9:00 to 13:00
Sun: NA

Existing config screenshot -

 

[edossantos]

You will need to use an initial Date & Time Conditional component to select the dates, using the "Specific day" option, and selecting the dates that apply to your ranges. Then inside each branch, you add a second Date & Time Conditional component to specify the time frames.

 

[T.S]

Thanks, I may not have understood it correctly, as with the specify day option there is still an time option to fill?

 

[edossantos]

Thanks, I may not have understood it correctly, as with the specify day option there is still an time option to fill?

Yes, you can specify the full day there, so you select the time in the chained conditional.

 

[T.S]

Thanks.

I tried below option and looks like it worked. Hope all okay with this approach.

Working Hours-






Non Working Hours:

 

[edossantos]

That should work.