Call Forwarding setting not saving

[CIOOpseva]

I have a customer who has a work from home setting and when we put the forward to an external number (their cell phone) it will not save the config. It appears too and then when you go back to the setting the number is changed to my mobile. We have not been successful in getting it to forward to their cell phone. It worked last week with the external number but now it will not save the setting.

 

[paulodagraca]

Hello CIOOpseva,

This would mean there is some parameter not correct when the save button is pressed.
The question now, is wha exactly is wrong in the first place.

Could you inform us, where you make the change?
Like for example, in the browser Admin - Users page or Smartphone APP, or Webclient / WPA or Windows store APP?

Paulo

 

[CIOOpseva]

Hello CIOOpseva,

This would mean there is some parameter not correct when the save button is pressed.
The question now, is wha exactly is wrong in the first place.

Could you inform us, where you make the change?
Like for example, in the browser Admin - Users page or Smartphone APP, or Webclient / WPA or Windows store APP?

Paulo

I removed the mobile from the general setting and am now able to put in their external number in the Call Forward work from home rule. I will see how this works and update once I have confirmation that its working.

 

[paulodagraca]

Hello CIOOpseva,

There are two options:
a) remove mobile number from general tab, and forward to external number (put in mobile number)
b) Add mobile number to general tab, and forward to "mobile", you do not need to add the number, its already known.

Paulo

 

[CIOOpseva]

I have tried that initially and the mobile on the general tab is set and correct. However, when you put that in the call forward it does not work. Only way we were able to make it work was to put the actual external number in and then remove it from the general setting. Not sure why it should work the way noted. Thanks Paulo. Any other thoughts suggestions?