Call Forwarding to End Call in V20

[ACL]

Hi Experts,

I’m currently using 3CX Version 20.0 Update 2 (Build 715 Release) and need some help with call forwarding configurations. In the previous version (Version 18), I recall there was an option to end calls directly as part of the call forwarding settings. However, I am having trouble finding a similar option in the current version.

Specifically, I am looking to configure call forwarding so that calls are ended rather than forwarded to another destination. Could you please guide me on where to find this option in Version 20, or if it has been moved or changed in this release?

Thank you in advance for your assistance!

 

[NicholasP_3CX]

Send Busy is the option.

 

[ACL]

Send Busy will have the missed call alerts. I do not want to have any missed call alerts instead.

 

[NicholasP_3CX]

It is literally the same functionality. Just worded differently.

 

[ACL]

No, I think it was not having the same functionality.

I have configured 'Send Busy' under user 7002.



But I still received the missed call alerts at my call log.

 

[NicholasP_3CX]

The call is coming in to the extension and the user will receive the notification.

In version 20 the End call has been renamed to Send Busy. This was also the naming convention when the forwarding was done from the users web client in Version 18, so both the user and admin configurations have been aligned now.

 

[ACL]

In Version 18, when we set End Call for that exception, usually we will no receive any missed call alert. Hope this feature can be drawn back to Version 20.