Solved Call Forwarding to External Number

[ColFare]

I am currently using a digital receptionist with pre-recorded messages with options. I need to setup one of the options to forward calls between 9am and 9pm 7 day a week to an external number

As a work around I have done the following which works however I will be getting charged twice for the outgoing call (calling our DDI and forwarding the customers call)

Setup DDI with office hours setup. 9am - 9pm to external number and outside office hours to the group
Setup a dummy extension and forwarding any calls to DDI number using the "If I am busy or my phone is unregistered, forward calls to:"
Setup the digital receptionist to forward calls to the dummy extension

Please can you let me know what options I would need to be able to do this. We are a pub/restaurant hence the strange office hours

Would be great if I could setup office hours on the dummy extension and ignore the unregistered status but i am unable to see an option for this

Thanks

 

[JohnS_3CX]

Hi @ColFare,

In short, you simply want a user to be able to pick say option 4 to connect them with a group during opening hours, and to another number when you are closed?

Have you considered using the Exceptions section under the Extension Forwarding Rules?

 

[ColFare]

Thank you @JohnS_3CX for the nudge - Working great now, didn't know that the Exceptions would bypass the unregistered status

thanks

 

[JohnS_3CX]

Glad to help