Call forwarding to mobile and ring my mobile

[mz19]

We are having issue with some users that are setting their extension to forward calls to their mobile (with a short timeout) and also enabling the "Also ring my mobile" option.

This is creating quite a mess I think because 3CX is first ringing the mobile and extension, then try again to ring the mobile due to the call forward.

Anyone else seeing this? How do you overcome this?

Furthermore, these users have the 3CX mobile app installed, so the app and mobile number are both ringing.

I'm not sure that the users understand correctly "my mobile" either to be their mobile number or the 3CX mobile app.

With all these options open to the end users, they can set their extension in a way that they will just be able to receive and make it a nightmare for themselves. Certainly something could be done on the system side to avoid this.

 

[JohnS_3CX]

I'm not sure that the users understand correctly "my mobile" either to be their mobile number or the 3CX mobile app.

Hi @mz19

Indeed, so perhaps they could benefit from being shown how to use the app properly and told to ask if they aren't sure before they go ahead and change a setting. Shouldn't take them too long to pick up the basics.

From the system side of things, I'm afraid the only thing you can do is revoke their right to use the app if they keep misusing it, because the app was designed to put power into the hands of the user so they can manage their extension according to their needs. All they need now is the knowledge