Call forwarding to outside number

[ryanh]

I am attempting to set up call forwarding to a cellphone through the digital receptionist. How this should work is that after hours, someone will call the main line, which is answered by the digital receptionist, and they press 7 to reach the emergency menu. They will then press a number to be transferred to an extension which is not registered but has been set up to forward to a cell phone. This works fine if I test it from inside the building - going through the digital receptionist or just dialing the extension directly. If I call in from an outside line, I get "call transfer failed". I did search for other posts about this and have tried various things with no luck. I do have Enable Outgoing calls in Voicemail Menu selected. I also tested unchecking the Supports Re-Invite and Replaces header options under the Other tab in the extension, and got the same result. Can anyone shed some light on this? Thanks!

Running:
3CX V.9 (with all updates)
Patton 4960 PRI Gateway

Log of test call:

16:21:35.386 Currently active calls [none]
16:21:34.843 [CM503008]: Call(14807): Call is terminated
16:21:28.947 [MS210003] C:14807.2:Answer provided. Connection(transcoding mode[unsecure]):127.0.0.1:7170(7171)
16:21:28.946 [MS210001] C:14807.1:Answer received. RTP connection[unsecure]: 10.0.0.228:5018(5019)
16:21:28.945 Remote SDP is set for legC:14807.1
16:21:28.820 [MS210002] C:14807.1:Offer provided. Connection(transcoding mode): 10.0.0.30:7168(7169)
16:21:28.820 [MS210000] C:14807.2:Offer received. RTP connection: 127.0.0.1:40654(40655)
16:21:28.819 Remote SDP is set for legC:14807.2
16:21:28.673 [CM503016]: Call(14807): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found
16:21:28.671 [CM503003]: Call(14807): Call to sip:[email protected]:5060 has failed; Cause: 404 Not Found; from IP:10.0.0.228:5060
16:21:28.654 [CM503002]: Call(14807): Alerting sip:[email protected]:5060
16:21:28.558 [CM503025]: Call(14807): Calling Unknown:12244655732@(Ln.10000@PattonSN4960)@[Dev:sip:[email protected]:5060]
16:21:28.556 [MS210002] C:14807.3:Offer provided. Connection(transcoding mode): 10.0.0.30:7172(7173)
16:21:28.507 [CM503005]: Call(14807): Forwarding: Unknown:12244655732@(Ln.10000@PattonSN4960)@[Dev:sip:[email protected]:5060]
16:21:28.503 [CM503016]: Call(14807): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Registered
16:21:28.502 [CM503017]: Call(14807): Target is not registered: Ext:Ext.1950
16:21:28.501 [CM503010]: Making route(s) to <sip:[email protected]:5060>
16:21:28.500 Refer: from=<sip:[email protected]:5060>;tag=d470565a; to="Open DID:"<sip:[email protected]:5060>;tag=c00e6a1f; RefTo=<sip:[email protected]:5060>
16:21:28.290 [MS210003] C:14807.2:Answer provided. Connection(transcoding mode[unsecure]):127.0.0.1:7170(7171)
16:21:28.290 [MS210001] C:14807.1:Answer received. RTP connection[unsecure]: 10.0.0.228:5018(5019)
16:21:28.289 Remote SDP is set for legC:14807.1
16:21:28.209 [MS210002] C:14807.1:Offer provided. Connection(transcoding mode): 10.0.0.30:7168(7169)
16:21:28.209 [MS210000] C:14807.2:Offer received. RTP connection: 127.0.0.1:40654(40655)
16:21:28.207 Remote SDP is set for legC:14807.2
16:21:23.692 [MS211000] C:14807.1: 10.0.0.228:5018 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
16:21:13.839 Session 3198305 of leg C:14807.1 is confirmed
16:21:13.731 [CM503007]: Call(14807): Device joined: sip:[email protected]:40600;rinstance=b4b026fd6dcd8e1c
16:21:13.729 [CM503007]: Call(14807): Device joined: sip:[email protected]:5060
16:21:13.727 [MS210003] C:14807.1:Answer provided. Connection(transcoding mode[unsecure]):10.0.0.30:7168(7169)
16:21:13.725 [MS210001] C:14807.2:Answer received. RTP connection[unsecure]: 127.0.0.1:40654(40655)
16:21:13.723 Remote SDP is set for legC:14807.2
16:21:13.719 [CM505001]: Ext.8005: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
16:21:13.719 [CM503002]: Call(14807): Alerting sip:[email protected]:40600;rinstance=b4b026fd6dcd8e1c
16:21:13.599 [CM503025]: Call(14807): Calling Ext:Ext.8005@[Dev:sip:[email protected]:40600;rinstance=b4b026fd6dcd8e1c]
16:21:13.599 [MS210002] C:14807.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7170(7171)
16:21:13.536 [MS210000] C:14807.1:Offer received. RTP connection: 10.0.0.228:5018(5019)
16:21:13.536 [CM503004]: Call(14807): Route 1: Ext:Ext.8005@[Dev:sip:[email protected]:40600;rinstance=b4b026fd6dcd8e1c]
16:21:13.536 [CM503010]: Making route(s) to <sip:[email protected]:5060>
16:21:13.536 Remote SDP is set for legC:14807.1
16:21:13.536 [CM503001]: Call(14807): Incoming call from 2245874256@(Ln.10000@PattonSN4960) to <sip:[email protected]:5060>
16:21:13.536 [CM503012]: Inbound any hours rule (Open DID) for 10000 forwards to DN:8005
16:21:13.536 Looking for inbound target: called=8472895893; caller=2245874256
16:21:13.521 [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:5060 SIP/2.0
Via: SIP/2.0/UDP 10.0.0.228:5060;branch=z9hG4bK647baa5b2741d9b46
Max-Forwards: 70
Contact: <sip:[email protected]:5060>
To: <sip:[email protected]:5060>
From: <sip:[email protected]:5060>;tag=b306e1677e
Call-ID: 4d09fbefddd91fee
CSeq: 10394 INVITE
Proxy-Authorization: Digest username="10000",realm="3CXPhoneSystem",nonce="414d535c067402c938:51bad12eb89f36aeda77e2b9d182b070",uri="sip:[email protected]:5060",response="3bb677c9554b23d29f81fa3a974be02c",algorithm=MD5
Supported: replaces
User-Agent: Patton SN4960 1E24V 00A0BA0538F0 R5.4 2010-05-14 H323 RBS SIP M5T SIP Stack/4.0.28.28
Content-Length: 0

 

[netswork]

I have the same thing setup your trying to do. My situation is slightly different.

digital receptionist answers. Caller presses 5 for emergency. This rings a ring all ring group with phantom extensions all set to forward to a cell phone.

I set the phanton extensions mobile number on the general page. Under "away" under forwarding rules I set forward internal and external calls to "my mobile number". On the "other" tab I set the current status to "away". I have 5 phantom extensions that all ring mobiles at the same time when someone presses 5.

You will need to change your outbound parameters on your voip/pstn trunk for "from user part'" to OriginatorCallerID", otherwise the caller ID to the mobile will be your main number or the trunk number or what ever is on the outbound caller ID for that extension.

I have not tried this with the "rebound" feature yet.

 

[netswork]

I do have Enable Outgoing calls in Voicemail Menu selected.

You dont need that and I would recommend not enabling that...that can be a security risk. Could be used to bounce calls off your system.

 

[netswork]

Just for reference I tried using my ring all group that dials my multiple phantom phones with the rebound option checked. It will not work with the rebound option. You can only call one phantom extension that rings a mobile with the rebound option checked.

I tried several work arounds but couldnt get it to work.

One way to get around this is to setup google voice and forward your call to the google voice number. You can then use google voice to ring multiple mobiles at the same time with the ability to announce the call. You can also revert it back to the google voicemail system which will transcribe the voicemail and email it out.

 

[3CXfoxhallsolutions]

Hi ryanh
I have had similar problems in not getting calls going to mobiles from the Auto-Attendant.
My solution was to set up a phantom extension and put the outside number (be it mobile or landline), as the mobile number associated with that extension. I then tick the box to have the mobile ring with the extension ... This seems to make the extension show as registered in 3CX status. I also check the box for 'PBX Delivers Audio' on the 'Other' tab for that extension. It also pays to have a decent delay in the No-Answer section if you want the call to go to e.g. mobile voice-mail if not answered.

The Auto-Attendant can then be assigned that [phantom] extension as the option for the call-out to the mobile number, or for the time-out - depending on what you want it to do ...

Although that's a bit of a chore - it seems to be rock-solid!

 

[paul.hadley]

16:21:28.671 [CM503003]: Call(14807): Call to sip:[email protected]:5060 has failed; Cause: 404 Not Found; from IP:10.0.0.228:506

I think you have a dial plan error. If you log a softphone into the extension you are using and try dialing the mobile does the call fail.

A quick fix to ensure you dial plan is OK is on the extension number you are using for the forwarding add a prefix so 07866 123456 would be 90 07866 123456.

Then in dial plans generate a outbound rule for 9007866123456 that strips out the first two digits and place it at the top of the outbound rules plan. You can the guarantee which rule is used for the forward. If you want extra security just make the rule only applicable to your unregistered extension.