Call forwarding unanswered Calls to digital receptionist not possible in Version 20.0 Update 5 (Build 551 Release)

[Mickel den Ouden]

I did set up a 3cx phone system for a customer of ours.

a client has an extension with a direct did.
If the client does not pick up the call in 20 seconds it would be forwarded to a digital receptionist.

In this digital receptionist you had two choices as caller.

choice one to go direct to the client's voicemail
choice two to be forwarded to the queue with all the coworkers of the client.

This was possible as first (i did some 10 of these actions in this 3cx phone system)

Today I had to make a new client extension and I could not choose the digital receptionist extension anymore.

I did take a look at the other extension and i also could not choose another digital receptionist but only the users.

Did this change in one of the newest versions of 3cx v20

 

[paulodagraca]

Hi Mickel den Ouden

As forwarding options from the User:

You will have the 'Extension Number' (only extentions, as you have seen), that is all you will find under the menu option "Users"

And the 'System Extension', where you will find Ringgroups, Digital Receptionist and Queue's, Chats, This is all you will find under the menu option "Call Handling".

Hope this helps.

 

[Mickel den Ouden]

Hi Mickel den Ouden

As forwarding options from the User:

You will have the 'Extension Number' (only extentions, as you have seen), that is all you will find under the menu option "Users"

And the 'System Extension', where you will find Ringgroups, Digital Receptionist and Queue's, Chats, This is all you will find under the menu option "Call Handling".

Hope this helps.

I did found the solution to my problem.

In System -> options -> apps I did set the Hide System extensions.

After i disabled this option everything was visible again in the system extensions.
Also the other users had the system extensions back