Call forwarding

[Christian klarer]

Hi All
I got a strange behaviour that I can't get my head around.
All calls to Extension 211 are forwarded to a external number . Even calls to a ring group with the specified user in it.
Remove the user from ring group → resolved
Delete user → resolved
Make a new user with same internal number 211 → Calls will be forwarded again
Updated to 18.0 Build 415 → not resolved

PBX is on premise.

Thanks for the help

 

[Jean-ChristopheC_3CX]

Hello,
Do you have IP phone connected to this extension?

 

[Christian klarer]

Yes I have(had) because i deleted the extension. My next move would be reset the phone and then make the extension again with the same extension number.

 

[Jean-ChristopheC_3CX]

That's what I advise you to do.

 

[Evolute IT]

There may be a call forwarding set on the deskphone directly and those can cause issues since 3CX doesn't support that. Only the statuses forwarding is supported.

 

[Christian klarer]

That was my thought to, and so it was. After reset, the phone worked again

 

[Christian klarer]

Thanks guys!