Call Forwarding

[AshishKushwaha]

I have tried to set up call forwarding in 3CX for a specific queue so that all calls are directed to the users' mobile phones instead of staying within the 3CX system. I configured the call forwarding settings in the user's options, selected the users' mobile numbers, and set them in the edit tabs. I ensured that both the available and away statuses are set to forward external and internal calls to their numbers. Despite these settings, calls are still going to their 3CX extensions instead of their mobiles. I have also allowed call forwarding on our SIP provider's end and even tried manually entering the external numbers, but it still isn't working. Can someone help me resolve this issue?