Call From SIP Trunk + Register on Zoiper!!!?

[AHMNco]

Hi Everybody, I hope all of you fine
Happy New Year
I'm Wonder I registered one SIP Trunks, it's active, I have one extension 001, I installed on 3CX Phone on Android 9, but when trying to make calls it's just error, I attached Video + Screenshot and need your help
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I can't register in Zoiper
I have 001 Extension, and Password I set for it
plus hostname or IP, in any way I can't use Zoiper, please help me why can't log in with Zoiper
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attachments:
https://1drv.ms/f/s!AjKe0HoM8geyunI9e3CIEnxrrWPu

 

[cobaltit]

I'm confused. Do you actually have 3CX installed somewhere or are you just trying to use the 3CX client on Android?

 

[AHMNco]

I have my own 3CX server,

1. I can log in only with 3CX Apps (Android, iPhone), but can't log in with Zoiper!!!!
2. I have routes, SIP Trunks, Extensions, but I can't make calls from SIP Trunk, error 403 when checked logs, I attached in One Drive

please check it
https://1drv.ms/f/s!AjKe0HoM8geyunI9e3CIEnxrrWPu

 

[AHMNco]

I need to mention:
I can receive calls, but can't make calls

 

[eddv123]

If we are talking about no outbound calls all together then you want to look at your outbound rules first and foremost. https://www.3cx.com/3cxacademy/videos/advanced/configuring-outbound-routing/

If all looks good perhaps then some troubleshooting with 3CX binary log viewer and/Wireshark.

 

[cobaltit]

For Zoiper, you might want to check on their forums to see if anyone there uses Zoiper with 3CX. It seems silly to do so since 3CX already has an app (which you confirmed works).

 

[AHMNco]

What about Zoiper?
also, I can't still make calls!!!
I checked guide, step by step
now when try to make calls, get system error message!!!

 

[Evolute IT]

Sounds like the extension is blocked on Direct SIP.

3CX apps use the tunnel so not an issue but 3rd-party apps need to be allowed.

Go to the extension then Options. See if "Block connections from WAN (Direct SIP)" is enabled.

 

[AHMNco]

I can't see any option "Block Connections from WAN"
I attached screenshot
For Zoiper how can I allow Zoiper?
what is the hostname for Zoiper?
What is the Username? (Is it Extension???)
What is Password? (Is it the same as the extension password??)

1. I can't make calls but can receive calls
2. I can't Install on Zoiper

thanks a lot

 

[AHMNco]

I attached two screenshots here

1. error for making calls (3CX-03)
2. Screenshot of Option in Extension (3CX-02)

 

[cobaltit]

So whatever is 185.x.x.x is replying that it doesn't like your call. That's the folks you want ask why it's not working. 3CX is doing exactly what you configured it to do, which is send out the call to your provider.

 

[AHMNco]

so you tell me my configuration is correct, the only problem is my server?
2. What about the Zoiper??
Zoiper very important for me

 

[cobaltit]

No I'm not telling you your configuration is correct. I'm telling you that as you have the trunk configured currently, it is sending calls out. It doesn't appear to be sending them in a way your provider likes, but only your provider can tell you why they are rejecting the calls.

As far as Voiper, no idea. 3CX has apps for all the environments I use and it works well. If Voiper is that important to you I would suggest asking on their forums as you are more likely to find someone who has used Voiper with 3CX there.